Connect with leading companies and kickstart your career journey.
Showing 297 jobs matching your filters
The Assistant Manager/Manager in the Executive Lounge is responsible for managing the experience of Elite members, ensuring high-quality service throughout their stay. This role involves overseeing daily operations, handling guest issues, and supporting a team to maintain service standards and member satisfaction.
The Sales Executive role focuses on engaging with customers, promoting products, and driving sales. The position includes providing personalized customer service, maintaining showroom presentation, and handling administrative tasks related to transactions and records.
The Pharmacist role at AEON Wellness involves dispensing medications and providing health consultations to customers. You will also be responsible for maintaining compliance with pharmacy regulations and supporting the healthcare department.
The Customer Service Officer serves as the primary point of contact for club members and guests, providing professional and welcoming support. The role focuses on delivering customer service, managing enquiries and membership matters, and maintaining front desk operations to support member retention through positive interactions.
The Cashier position at Nu Sentral involves providing customer service, handling cash and card transactions, and maintaining the cleanliness and stock of the counter area. The role requires monitoring equipment and reporting any issues while ensuring accurate cash management and customer interaction.
The Event Manager is responsible for organizing and overseeing events, coordinating with various departments and customers to ensure high-quality service throughout all event phases. The role involves managing event logistics, customer service, team leadership, and identifying opportunities for revenue enhancement. This position requires experience in event management or a related field and strong collaboration and problem-solving skills.
The Assistant Director of Sales at Four Points by Sheraton supports the management of segmented sales efforts and assists in implementing sales strategies to meet revenue goals. The role emphasizes building strong customer relationships and ensuring guest satisfaction while participating in sales activities and analyzing market data.
This internship is for a Customer Service Executive role focused on providing support in Mandarin through various online platforms. The position involves assisting customers with chats, orders, and after-sales inquiries while developing relevant communication and operational skills in an e-commerce environment.
The Finance & Investment Banker role at this bank involves understanding and addressing customers' financial needs through consultations and promotion of banking products. The position focuses on serving walk-in customers and leveraging the bank's database to provide financial solutions and customer service. Fresh graduates and candidates with relevant sales experience in the financial industry are eligible to apply.
The Assistant Banquet Manager is an entry-level management role responsible for leading banquet staff and assisting with event execution. The position involves managing team development, departmental operations, and ensuring compliance with organizational standards while delivering quality service.
A full-time Cashier role at ECO-Shop Marketing in Cheras Balakong, focusing on accurate cash handling and exceptional customer service in a fast-paced retail environment.
A full-time Cashier role responsible for managing cash transactions and providing excellent customer service at the Nu Sentral retail outlet in Kuala Lumpur.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.