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The Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that all contractual obligations are met. This role involves managing client relationships and coordinating with internal teams to optimize service delivery and enhance client satisfaction.
The Customer Centres Analyst (Virtual Branch) is responsible for delivering a personalized advisory experience to policyowners and agency members. This role involves handling inquiries and resolving product and service issues while supporting OMNI channel initiatives to exceed service standards.
The Executive, Customer Service is responsible for engaging with potential customers to facilitate car bookings. This role plays a crucial part in enhancing customer satisfaction and promoting ongoing services and promotions.
The Customer Service Executive is responsible for managing customer inquiries within our e-commerce division. This role plays a crucial part in ensuring customer satisfaction and enhancing the overall shopping experience.
The Associate Executive (Business Development) is responsible for managing client accounts and ensuring contract continuity. This role involves maintaining productive relationships with both new and existing clients while overseeing project coordination and delivery.
The Executive/Senior Executive, Customer Relationship (Contact Centre) is responsible for providing exceptional customer service and support to customers via phone. This role plays a crucial part in managing customer expectations and addressing a variety of inquiries related to banking products and services.
The General Cashier is responsible for managing cashier systems and ensuring accurate billing and payment transactions. This role plays a crucial part in providing excellent customer service and maintaining the efficiency of the cashier work area.
The Customer Support Agent is responsible for providing exceptional support to customers through various communication channels. This role is vital in ensuring customer satisfaction and loyalty by addressing inquiries and resolving issues promptly and professionally.
The SPA Receptionist Cum Cashier is responsible for providing exceptional customer service and managing appointments at the spa. This role is crucial in creating a welcoming environment and ensuring client satisfaction through effective communication and operational support.
The Customer Service Executive is responsible for engaging with customers to address inquiries and resolve issues promptly. This role plays a crucial part in ensuring user satisfaction and maintaining a positive company image within a dynamic work environment.
The Specialist, Customer Success (Korean Speaker) is responsible for supporting an existing customer base to cultivate and build strong customer relationships. This role plays a crucial part in ensuring customer satisfaction and engagement throughout the customer lifecycle.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.