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The Team Lead - Customer Support (Call Operations - Cantonese Speaker) is responsible for delivering high-quality customer service. This role involves managing a team to effectively resolve customer queries and ensure a seamless customer experience during the benefit enquiry stage and pre-claim journey.
The Customer Service Representative is responsible for being the first point of contact for our clients. This role involves managing customer interactions and ensuring a high level of satisfaction through effective communication and problem resolution.
The Customer Service Executive is responsible for being the first point of contact for our customers. This role is essential in managing inquiries, complaints, and feedback to ensure customer satisfaction and contribute positively to the team.
The Cashier (Casino) is responsible for managing cash and chip transactions at the casino counter. This role plays a crucial part in ensuring accurate financial operations while providing excellent customer service in a dynamic environment.
The Content Moderator - Thai Speaker is responsible for ensuring the safety of online communities by reviewing and analyzing user-generated content. This role plays a crucial part in maintaining safe and inclusive online environments while handling potentially explicit and sensitive content.
The Customer Service, Ad Operations role is responsible for providing proactive and detail-oriented customer service support within an Ad Operations team. This position plays a crucial role in ensuring seamless campaign execution and client satisfaction.
The Customer Service Cum Admin (Mandarin Speaker) is responsible for being the first point of contact for clients and ensuring their inquiries are addressed effectively. This role significantly contributes to customer satisfaction while supporting administrative functions within the team.
The Customer Service Representative is responsible for being the first point of contact for customers. This role involves addressing inquiries, resolving issues, and enhancing the overall customer experience in a fast-paced environment.
The Internship For Customer Service Representative is responsible for supporting the sales and business development team. This role provides hands-on experience in customer interactions and the sales process, fostering essential skills in communication and teamwork.
The Senior Executive - One Hub Reservation Centre is responsible for supporting the efficient operation of the call centre. This role plays a crucial part in executing business strategies to enhance customer acquisition, service quality, and retention.
The Client Servicing Executive is responsible for managing client relationships and ensuring customer satisfaction. This role involves engaging with clients to understand their needs and providing tailored solutions to enhance their experience.
The Customer Service Executive is responsible for addressing customer inquiries and resolving issues. This role plays a crucial part in maintaining customer satisfaction and enhancing service delivery through collaboration with various departments.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.