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This position involves managing shipping documents and delivery arrangements for a global Danish company. The role requires ensuring customer requirements are met, timely document processing, and coordination with Corporate Sales and Product teams. It is suitable for fresh graduates with relevant qualifications in logistics or supply chain.
The Sales Assistant role focuses on delivering exceptional customer service and maintaining product displays. You will engage with customers, manage stock, and promote sales while ensuring a pleasant shopping environment.
The Senior Customer Service Representative position is based in Highland Heights, OH. The role involves providing advanced customer support and contributing to client satisfaction as part of a team environment.
The Assistant Sales Manager supports sales activities focused on building long-term customer relationships and achieving personal sales goals in a hotel environment. The role involves managing sales operations, collaborating with sales channels, and providing customer service to ensure timely service delivery.
This internship position in tourism and recreation involves welcoming guests, managing activities, and supporting event coordination. The role includes customer service, maintaining game attractions, and assisting with group events. It provides experience in tourism and visitor engagement.
A sales and service role focused on promoting CUCKOO home appliances and providing exceptional after-sales support to customers in the Permatang Pauh area.
This role involves supervising and training staff to maintain service and professionalism standards, managing daily café operations, and assisting with strategic planning for cost control and inventory. The supervisor is also responsible for ensuring excellent customer service, handling inquiries and complaints, and promoting products. The position requires flexibility in working hours and prior experience in leadership or customer-facing roles is advantageous.
This role focuses on enhancing customer engagement and satisfaction in property services. The Executive will handle inquiries, manage defect resolutions, and ensure quality standards are met during property handovers.
The Sales Manager at Aloft Hotels is responsible for managing sales opportunities and building long-term customer relationships. This role involves collaborating with sales channels and stakeholders to maximize revenue and ensure timely service delivery.
The Customer Service Executive manages order processing, shipment coordination, and supports the sales team while serving as the main contact for customers. The role focuses on ensuring smooth sales operations, building relationships internally and externally, and working with regional teams, particularly in China.
The Customer Service Assistant position is a contract role focused on assisting customers by addressing their questions through calls and messages. This role requires providing service through multiple communication channels and supporting customer-related tasks within a team setting.
The cashier position at Taman Nirwana Ampang involves providing customer service, managing cash and card transactions, and maintaining the cleanliness and stock of the counter area. The role requires handling the cash register efficiently and addressing customer inquiries.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.