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This role involves maintaining safety and security at a hotel by patrolling the property, monitoring alarms, and responding to emergencies. The position focuses on ensuring a peaceful and secure environment for guests.
The Customer Service Specialist will provide exceptional support to the travel community, utilizing fluent Mandarin and English skills to address inquiries and enhance customer satisfaction.
The Guest Experience Expert - AYS Agent role involves providing services to guests throughout their stay to create a memorable experience. The position includes addressing guest requests, handling operational tasks, and sharing local information while maintaining professionalism and compliance with company policies and standards.
The Assistant Spa Director will manage the operations of M Spa, focusing on financial performance and service excellence. This role requires strong leadership skills to enhance guest satisfaction and develop staff capabilities.
The University Intern (Front Office) position offers current college or university students an internship opportunity to gain practical experience in hotel operations through Marriott's hotel internship program. Interns will have the chance to learn about Marriott's culture and business and prepare for potential careers in the travel and hospitality industry.
The role of Guest Experience Expert (Service Express) involves providing guests with memorable experiences during their hotel stay by delivering various services and addressing their needs. The position requires handling operational tasks and sharing local highlights while maintaining professionalism and adhering to company policies.
The Assistant Executive Housekeeper supports daily housekeeping operations including cleanliness, maintenance, and inspection of various areas. The role involves supervising staff, managing budgets and supplies, and contributing to guest and employee satisfaction.
The Housekeeping Attendant at Sheraton Hotels is responsible for maintaining the cleanliness and appearance of hotel rooms and public spaces. This role involves performing various housekeeping duties while adhering to company policies and ensuring a safe and professional work environment.
The Reservations Manager is responsible for managing reservations sales opportunities and leading the sales staff to achieve revenue goals through service excellence, strategic market positioning, and effective team management.
The F&B and Event Service Expert at Sheraton Johor Bahru is responsible for providing food and beverage service during events and creating memorable guest experiences. The role requires teamwork, following company policies, and maintaining a professional appearance while performing various event-related duties.
The Steward Supervisor at Sheraton leads a team to ensure cleanliness and a welcoming atmosphere. This role supports a diverse and inclusive workplace culture aligned with the mission of creating meaningful guest experiences within a global community.
The Duty Engineer at Sheraton Johor Bahru is responsible for assisting in the management of engineering and maintenance operations, with a focus on safety, security, and asset protection. The role involves supporting budget and project management, preventative maintenance, energy conservation, and ensuring compliance with regulatory requirements.
By SuperJobs Career Team · Updated June 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.