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The Service Desk Agent Level 1 serves as the primary contact for customers seeking technical assistance across multiple communication channels. This role focuses on diagnosing and resolving hardware and software issues while ensuring a high level of customer satisfaction.
The Customer Service Executive role focuses on providing exceptional support to customers by addressing their inquiries and resolving issues related to internet services. This position requires strong communication skills and the ability to troubleshoot basic technical problems.
A motivated Collections Analyst responsible for managing accounts receivable, securing timely payments from overdue accounts, and maintaining positive customer relationships within a dynamic Finance Service Centre environment.
This role involves managing delinquent accounts for small businesses by providing financial consultation and recovery solutions. The position requires adherence to bank processes, accurate system updates, and supporting related administrative and project tasks.
The Assistant Executive Housekeeper supports daily housekeeping operations including cleanliness, maintenance, and inspection of various areas. The role involves supervising staff, managing budgets and supplies, and contributing to guest and employee satisfaction.
The General Manager (IT) is responsible for leading the IT department and ensuring the effective management of all IT functions. This role requires extensive experience in IT management and a strong understanding of the maritime and logistics industry.
The Sales Consultant, PF role involves promoting Personal Financing products and achieving sales targets. The consultant will engage with customers, conduct financial analyses, and ensure a smooth loan application process while providing exceptional service.
This internship role involves providing customer service through live chat by resolving inquiries and troubleshooting issues. The position requires collaboration with teams to find solutions and educating customers about campaign mechanisms while processing applications and documentation in compliance with regulations.
The Guest Service Manager is responsible for overseeing all property operations, managing guest relations, and leading the guest services team to ensure high levels of hospitality and service. This role requires maintaining communication across departments and resolving guest-related issues as the property Manager on Duty.
The Sales Officer focuses on driving sales growth and enhancing customer satisfaction by promoting AirAsia's range of products and services. The role involves managing customer inquiries, processing transactions, and representing the brand professionally in a fast-paced retail environment.
The Supply Chain Specialist - Japanese Speaker role at Accenture involves managing customer interactions to improve satisfaction and service quality, analyzing and solving routine supply chain problems, and coordinating with various teams. The position requires communication in Japanese and English and includes supporting demand planning, order management, and regulatory compliance activities.
The Service Desk Agent Level 1 acts as the initial contact for customers seeking technical support through various communication channels. This role involves providing first-level technical assistance, diagnosing and resolving issues, and escalating complex problems while maintaining customer service standards.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.