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The Guest Experience Expert (Front Office) is responsible for creating memorable experiences for hotel guests by providing a range of services during their stay. The role involves handling operational tasks, responding to guest requests, and sharing local information while adhering to company policies, quality standards, and maintaining a professional appearance.
The Quality Assurance Manager implements brand standards and quality processes to ensure guest satisfaction and operational excellence at Le Méridien Putrajaya. This management role focuses on auditing, data analysis, and coaching to drive continuous improvement.
This role is an F&B Intern position at Marriott Executive Apartments in Kuala Lumpur. The role offers hands-on experience in hotel operations and exposure to Marriott's culture and business environment in the travel and hospitality industry.
The Housekeeping Coordinator at Sheraton Johor Bahru is responsible for managing daily housekeeping activities and coordinating efforts among multiple teams to ensure hotel rooms are prepared for guests. This role involves verifying room status, prioritizing cleaning tasks, and maintaining adherence to company policies and safety practices while supporting a positive team environment.
The Executive Assistant role supports and organizes the office by greeting visitors, managing correspondence, and maintaining filing systems. The position involves using office software and equipment while providing professional guest service and assisting team members in a positive work environment.
The Senior Executive role at Genting Malaysia's call centre involves supporting the operation of the One Hub Reservation Centre and contributing to business strategies aimed at improving customer acquisition, service quality, and retention. The position requires maintaining operational standards and providing supervisory support to ensure a professional and efficient work environment.
The Concierge Supervisor at Sheraton Kota Kinabalu leads a team responsible for guest check-ins, room assignments, and managing guest accounts. The role involves ensuring guest requests are accommodated, overseeing payment transactions, preparing reports, and maintaining adherence to company policies and quality standards.
The Director of Sales and Marketing leads the sales department for hotel properties with significant peak room bookings and catering revenue. This role is responsible for managing sales efforts, guiding the sales team, and overseeing marketing activities to achieve booking and revenue goals while maintaining customer relationships and coordinating with regional marketing communications.
The Director of Sales & Marketing leads the sales department, managing both reactive and proactive sales efforts. This role is responsible for achieving booking goals and property revenues while implementing brand strategies and building customer relationships.
Provide exceptional guest services by managing inquiries, requests, and operational tasks to ensure a seamless and memorable stay at Sheraton Kota Kinabalu.
The Hotel Cleanliness Expert - Coordinator is responsible for ensuring the cleanliness and appearance of the hotel to support a positive guest experience. This role involves various housekeeping duties, including cleaning rooms and public areas, restocking supplies, and maintaining safety and quality standards. The position requires physical stamina, adherence to company policies, and professionalism in appearance and communication.
The Assistant Director of Sales at Le Méridien assists in leading the property's segmented sales efforts and supports the implementation of sales strategies to meet revenue goals. This role focuses on managing daily sales activities and maintaining positive relationships with guests and employees.
By SuperJobs Career Team · Updated May 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.