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The Customer Service Executive is responsible for supporting daily salon operations through effective client communication and appointment coordination. This role plays a crucial part in ensuring a pleasant customer experience and maintaining an organized salon environment.
The Customer Technical Services Analyst II (Korean Speaking) is responsible for providing technical support and service to businesses and enterprises with agreements with Mastercard. This role plays a crucial part in maintaining customer satisfaction and retention through effective issue resolution and relationship management.
The Receptionist is responsible for providing a professional front-facing experience for visitors and callers. This role plays a crucial part in maintaining the office environment and supporting administrative functions.
The Customer Service Executive is responsible for addressing customer inquiries and ensuring a high level of satisfaction. This role involves engaging with customers through various channels and collaborating with other departments to enhance service delivery.
The Client Services Associate is responsible for being the first point of contact for customers and addressing their inquiries. This role is essential in ensuring customer satisfaction and fostering long-term relationships through effective communication and support.
The Membership Executive is responsible for managing the entire membership process and ensuring excellent customer service and member engagement. This role involves overseeing membership activations and driving retention through effective communication and engagement activities.
The Consumer Care (Inbound) representative is responsible for providing exceptional service to customers through handling inbound inquiries. This role involves addressing customer concerns and ensuring satisfaction in a fast-paced environment.
The Customer Service Executive is responsible for managing customer inquiries and ensuring a high level of satisfaction. This role involves engaging with customers through various channels and collaborating with other departments to enhance service delivery.
The Technical Support Representative - Korean is responsible for providing first-level technical assistance to clients in Korean. This role plays a crucial part in ensuring client satisfaction through effective troubleshooting and support across various communication channels.
The Specialist, Senior Customer Operations is responsible for overseeing daily customer operations and ensuring service quality. This role involves managing escalations, coaching team members, and collaborating with internal stakeholders to enhance customer satisfaction.
The Customer Service Executive is responsible for being the first point of contact for our customers. This role involves addressing inquiries and issues promptly while building positive relationships to enhance customer satisfaction and loyalty.
The Customer Service Representative is responsible for delivering excellent customer service. This role involves engaging with customers to address their inquiries and assist them in finding suitable products, ensuring a positive customer experience.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.