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The Customer Service Intern is responsible for engaging with customers to address inquiries and resolve issues efficiently. This role provides an opportunity to gain hands-on experience in a dynamic environment while collaborating with team members to enhance customer satisfaction.
The Customer Relationship Specialist is responsible for engaging with clients to understand their needs and provide tailored solutions. This role plays a crucial part in enhancing customer satisfaction and retention through effective communication and relationship management.
The Online Customer Service Representative is responsible for guiding and assisting customers through their diamond journey. This role involves engaging with customers across various platforms to ensure a seamless experience from presales to after-sales support.
The Toll Collector is responsible for providing courteous and efficient service to highway users. This role plays a crucial part in ensuring smooth toll operations and customer satisfaction on the highway.
The Customer Service Representative is responsible for providing exceptional service and support to customers. This role is crucial in fostering customer loyalty and enhancing the overall brand experience in a retail environment.
The Customer Service Executive role involves engaging with customers to provide support and resolve issues. Candidates should possess strong communication skills and a customer-centric mindset.
The Customer Service Agent (Inbound) is responsible for managing incoming calls and emails to ensure service excellence. This role plays a crucial part in enhancing customer satisfaction and operational efficiency within the team.
The E-commerce Customer Representative is responsible for being the first point of contact for customers. This role is essential in ensuring customer satisfaction through effective communication and support across various channels.
The Team Manager - Consumer Contact Centre is responsible for leading and motivating a team of customer service representatives to deliver exceptional experiences. This role impacts customer satisfaction and team performance within a dynamic contact centre environment.
The Internship Client Servicing is responsible for building and maintaining strong relationships with clients. This role involves effective communication with internal teams to ensure client needs are met and services are delivered on time.
The Customer Service Executive is responsible for managing daily inquiries from customers across various platforms. This role significantly impacts customer satisfaction and loyalty by ensuring a seamless shopping experience.
The Customer Service Advisor is responsible for providing exceptional customer support and managing customer interactions. This role plays a crucial part in enhancing customer satisfaction and supporting sales conversions within Junique Model Management.
Narrow the search to where you want to work. Counts are live and update as employers post and close roles.
By SuperJobs Career Team · Updated October 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.