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The Customer Service Executive is responsible for handling customer inquiries through various communication channels. This role requires strong communication skills and the ability to resolve issues quickly and effectively, contributing to a positive customer experience and long-term relationships.
The Sales Support Coordinator is responsible for overseeing after-sales service operations. This role plays a crucial part in ensuring customer satisfaction and efficient service delivery by coordinating with various departments.
The Customer Advisor (English Speaker) is responsible for providing professional responses to inbound calls and managing customer service interactions. This role impacts various industries, ensuring high levels of customer satisfaction through effective communication.
The Online Customer Support Specialist is responsible for providing excellent customer support through various channels such as phone, email, and live chat. This role plays a crucial part in enhancing customer experience by ensuring timely and accurate assistance to inquiries and complaints related to e-commerce orders.
The Customer Service Representative is responsible for handling customer inquiries through various channels including WhatsApp, phone calls, and social media platforms. This role requires strong communication skills and the ability to resolve issues quickly and effectively in a fast-paced environment.
As a Contact Centre Agent, you will play a crucial role in supporting Japanese customers by providing professional customer support and resolving inquiries related to our services. Your expertise in both Japanese and English will be essential in ensuring high customer satisfaction.
The Internship Communication and Customer Experience is responsible for enhancing customer interactions and supporting operational efficiency. This role empowers interns to contribute ideas and initiatives that promote green energy while gaining hands-on experience in a dynamic work environment.
The Customer Experience Admin Executive is responsible for managing installers' inquiries and resolving customer issues. This role plays a crucial part in ensuring efficient operations and enhancing the overall customer service experience.
The Telesales Executive / Customer Service Consultant (Aesthetics) is responsible for contacting new customers to arrange appointments at treatment outlets. This role involves engaging with potential clients through various communication channels to achieve monthly customer attendance targets.
The Service Business Manager is responsible for overseeing the service operations and ensuring customer satisfaction. This role involves collaborating with various teams to enhance service delivery and drive business growth.
The Customer Relations Executive is responsible for managing client inquiries and ensuring customer satisfaction. This role involves maintaining strong relationships with clients and collaborating with internal teams to enhance service delivery.
The Customer Service Representative is responsible for engaging with customers over the phone. This role plays a crucial part in ensuring customer satisfaction by providing clear explanations of the services offered by the company.
Narrow the search to where you want to work. Counts are live and update as employers post and close roles.
By SuperJobs Career Team · Updated October 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.