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The Service Advisor is responsible for being the first point of contact for customers and ensuring their inquiries are addressed effectively. This role is crucial in maintaining customer satisfaction and requires strong communication skills in Cantonese and Mandarin to assist a diverse clientele.
The Telemarketer is responsible for engaging with customers to understand their needs and provide tailored solutions. This role involves building strong relationships to ensure customer satisfaction and managing cases for timely resolution.
The Customer Success Specialist is responsible for ensuring customer satisfaction by providing high-quality support. This role involves proactive interaction with customers to resolve issues and maximize the value they receive from the company's products.
The Service Representative I is responsible for providing exceptional customer service and support. This role operates within a collaborative and innovative environment, contributing to the success of major brands and enhancing customer satisfaction.
The Customer Service Executive (Mandarin Ecommerce Sales Support) is responsible for driving sales growth at CTG. This role involves engaging with customers through various channels to convert inquiries into orders and encourage repeat purchases.
The Call Centre Agent is responsible for handling inquiries from tenants and contractors. This role involves ensuring effective communication and customer satisfaction in a dynamic work environment.
The L1 Customer Service Quality Assurance is responsible for conducting quality assurance audits on various customer interactions. This role plays a crucial part in ensuring service excellence and compliance within the customer service team at ShopeePay.
The Customer Service Executive is responsible for providing exceptional support to customers seeking assistance with electronic products. This role involves addressing inquiries and troubleshooting issues to ensure customer satisfaction in a fast-paced environment.
The Digital Data Reviewer is responsible for ensuring the safety of online content by reviewing and classifying it according to client policies. This role involves working in a fast-paced team environment while handling sensitive material and participating in continuous training.
The Trust and Safety Associate is responsible for ensuring internet safety by reviewing and classifying user-generated content. This role involves investigating complex issues and contributing to process improvements in a fast-paced environment.
The Manager, Customer Happiness is responsible for creating a premier customer experience for MYSG. This role involves overseeing daily support operations and leading initiatives that enhance customer loyalty while ensuring service quality.
The Road Operation Attendant is responsible for providing courteous and efficient service to road users. This role serves as the front-line representative of the company, ensuring smooth operations at the road charge facilities.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.