Connect with leading companies and kickstart your career journey.
Showing 249 jobs matching your filters (Page 16 of 21)
The Full Time Administrative is responsible for managing front desk operations and member administration at Real Fitness. This role plays a crucial part in ensuring a welcoming environment for clients while maintaining efficient administrative processes.
The Product Centre Coordinator is responsible for managing customer service and sales. This role plays a crucial part in ensuring customer satisfaction and operational efficiency within the outlet.
The Associate, Customer Acquisition is responsible for driving sales and renewing contracts through effective customer engagement. This role plays a crucial part in demonstrating the value of client products and services, contributing to overall business growth.
The Technical Support Engineer is responsible for providing exceptional customer support and recommending suitable HVAC products or solutions. This role involves collaborating with engineering and product teams to ensure customer feedback is effectively communicated and addressed.
The Internship Intern, Customer Service / Client Engagement is responsible for enhancing customer engagement and satisfaction. This role involves collaborating with the team to analyze customer interactions and develop strategies that positively impact client relationships.
The Associate, Client Services (Japanese Speaker) is responsible for providing advanced application support for the iLevel software to global clients. This role involves troubleshooting complex technical issues and collaborating with cross-functional teams to ensure outstanding client service and timely resolutions.
The Internship is responsible for supporting various departments within Evolt Karting Sdn Bhd. This role offers a unique opportunity to gain practical experience in a dynamic environment while engaging in customer service and operational tasks.
Join our team as a Customer Service Executive and play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. This position offers an opportunity to develop your skills in a dynamic environment.
The Customer Success Executive (HK) is responsible for ensuring optimal platform adoption and customer satisfaction. This role involves strategic outreach, data analysis, and acting as the voice of the customer within a dynamic team environment.
The Service Advisor is responsible for being the first point of contact for customers and ensuring their inquiries are addressed effectively. This role is crucial in maintaining customer satisfaction and requires strong communication skills in Cantonese and Mandarin to assist a diverse clientele.
The Telemarketer is responsible for engaging with customers to understand their needs and provide tailored solutions. This role involves building strong relationships to ensure customer satisfaction and managing cases for timely resolution.
The Customer Success Specialist is responsible for ensuring customer satisfaction by providing high-quality support. This role involves proactive interaction with customers to resolve issues and maximize the value they receive from the company's products.
Narrow the search to where you want to work. Counts are live and update as employers post and close roles.
By SuperJobs Career Team · Updated October 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.