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The Internship For Customer Service Cum Admin Executive is responsible for assisting in daily administrative and operational tasks crucial for the smooth functioning of the company. This role provides valuable hands-on experience in customer service and administrative duties, enhancing skills in communication, organization, and problem-solving.
The Receptionist is responsible for being the first point of contact for customers, ensuring a welcoming atmosphere. This role plays a crucial part in providing excellent customer service and creating a positive environment for both customers and staff.
The Casino Teller is responsible for handling cash and chip transactions at the casino counter. This role requires providing excellent customer service while ensuring adherence to security protocols in a fast-paced environment.
The Japanese Technical Troubleshooting Agent - Bilingual Support is responsible for providing effective customer support through various communication channels. This role plays a crucial part in maintaining customer satisfaction and ensuring timely resolution of technical issues.
The Front Desk & Client Support Specialist is responsible for being the first point of contact for clients, ensuring a welcoming and professional atmosphere. This role plays a crucial part in managing client inquiries and contributing to a seamless client experience.
The Customer Service Analyst (Mandarin Speaker) is responsible for providing high touch support to partners throughout their lifecycle. This role plays a crucial part in enhancing partner experience by ensuring timely and professional assistance across various communication channels.
The Service Desk Agent (Indonesia Speaker) is responsible for providing technical assistance as the first point of contact for customers. This role operates within a 24/7 support environment, ensuring excellent customer service through effective problem resolution.
The Real Time Incidents (Japanese & Mandarin Speaker) is responsible for managing real-time coverage of public transportation disruptions and road incidents. This role requires effective communication and data entry skills in multiple languages to ensure quality service delivery across various cities and countries.
The Customer Service Specialist is responsible for providing exceptional support to our client's travel community. This role involves addressing customer inquiries and ensuring a seamless travel experience through effective communication and problem-solving.
The Trust & Safety Associate is responsible for ensuring internet safety by reviewing and classifying online content. This role involves investigating complex issues and participating in process improvements while maintaining objectivity in discussions about sensitive topics.
The Customer Service Executive is responsible for delivering high-quality customer support to business subscribers of TIME dotCom. This role plays a critical part in maintaining customer satisfaction by addressing inquiries and resolving issues efficiently.
The Collection Advisor is responsible for managing overdue payments and ensuring account resolution. This role plays a crucial part in supporting the company’s financial objectives through effective communication and negotiation with customers.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.