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The Key Account Associate is responsible for managing relationships with key clients to ensure their needs are met and expectations exceeded. This role involves collaboration with internal teams to develop tailored solutions and drive growth initiatives, fostering long-term partnerships.
The Internship Customer Service is responsible for facilitating customer requests and ensuring a high level of service. This role involves direct communication with customers and addressing various inquiries related to payment issues, product suggestions, and company information.
The Customer Service Executive is responsible for providing assistance to players in the online gaming sector. This role involves ensuring a positive gaming experience through effective communication and support.
The Admin/Operations Assistant is responsible for supporting car park operations through various administrative functions. This role plays a crucial part in ensuring smooth traffic control and effective communication among operational units.
The Customer Sales Representative is responsible for greeting and assisting customers who enter the store. This role plays a crucial part in ensuring a positive shopping experience and customer satisfaction.
The Customer Service Executive (Ecommerce) is responsible for managing online customer interactions across all e-commerce platforms. This role plays a crucial part in enhancing customer satisfaction and brand loyalty through effective communication and problem-solving.
The Customer Centres, Analyst is responsible for providing essential services to customers, agents, and business partners. This role is crucial for maintaining AIA’s reputation for excellence and supporting their mission of promoting healthier lifestyles through professional and efficient service delivery.
The Telemarketing Specialist is responsible for contacting customers via phone and following up on inquiries. This role requires effective communication to ensure customers understand the benefits of our services and to build positive relationships.
The Helpdesk Support Specialist is responsible for providing first line support for TNS's payment processing products. This role operates in a dynamic 24x7 shift environment, addressing customer inquiries and collaborating with support teams to resolve complex issues.
The Internship Business Development is responsible for supporting the business development team in enhancing customer engagement and support. This role involves working closely with various stakeholders to drive business growth and improve customer satisfaction.
The Customer Service Executive is responsible for providing exceptional support to clients. This role involves engaging with customers in multiple languages and ensuring a positive experience through effective communication and problem-solving.
The Customer Support (Japanese Speaker) is responsible for providing exceptional service to Japanese customers of a major vacation rental platform. This role plays a crucial part in enhancing customer satisfaction and maintaining high hospitality standards through effective communication.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.