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The Associate Talent Acquisition (Customer Relation Management) is responsible for cultivating and sustaining strong relationships with key accounts related to the Troopers App. This role involves proactive engagement to ensure customer satisfaction and retention while collaborating with various teams to optimize client app usage.
The Customer Success / Data Analyst is responsible for managing the customer success platform and optimizing data to support customer success managers. This role plays a crucial part in driving analytics that align with business goals and enhances customer satisfaction.
The CUCKOO COLLECTION ADVISOR is responsible for managing past-due accounts to ensure repayment. This role involves direct customer interaction and site visits to maximize collection efforts while adhering to company policies.
The Customer Service Assistant is responsible for providing information and assistance to customers. This role involves resolving customer issues and ensuring a positive experience while collaborating with teams and supporting mall events.
The SPE - BD Direct Support (Cantonese Speaker) is responsible for overseeing a team to ensure efficient and accurate operations. This leadership role involves managing team performance, implementing process improvements, and delivering exceptional service while aligning with organizational goals and regulatory standards.
The Online Marketing Associate is responsible for managing customer inquiries through various online platforms. This role plays a crucial part in enhancing customer satisfaction and engagement in a fast-paced digital environment.
The Customer Service Executive is responsible for managing customer inquiries and ensuring customer satisfaction. This role involves collaborating with internal teams to enhance service delivery and improve customer interactions.
The Customer Service Representative is responsible for addressing customer inquiries and resolving complaints related to company tools. This role plays a crucial part in ensuring customer satisfaction and involves collaboration to enhance knowledge and soft skills.
The Senior Customer Service Representative for Order Management is responsible for managing customer service activities related to order processing. This role plays a crucial part in ensuring effective communication and support for order management tasks within the organization.
The L1 Customer Service Agent is responsible for being the first point of contact for customers. This role is crucial in addressing inquiries and ensuring a positive customer experience across various communication channels.
The Real Time Incidents (Thai Speaker) is responsible for managing 24/7 real-time coverage of public transportation disruptions and road incidents. This role plays a crucial part in ensuring accurate and timely information is provided for specific cities and countries, enhancing public awareness and safety.
The E-commerce Customer Service role is responsible for providing excellent customer support across various channels. This position plays a crucial role in ensuring customer satisfaction and resolving issues efficiently in a fast-paced environment.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.