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The Customer Experience Associate is responsible for ensuring guests have an enjoyable experience at Evolt Karting. This role involves collaborating with a team to maintain a fun and efficient environment while completing operational tasks effectively.
The Customer Service Associate is responsible for providing excellent customer support across various channels including phone, email, and live chat. This role involves interacting with customers to ensure a positive experience and resolving any issues that may arise.
The Customer Service Executive (Mandarin Speaking) is responsible for serving as the primary contact for order-related activities for Sika customers. This role plays a crucial part in ensuring efficient order processing and customer satisfaction in a fast-paced, multicultural environment.
The Internship Customer Service Intern is responsible for providing exceptional support to customers across various communication channels. This role plays a crucial part in enhancing customer satisfaction and loyalty through effective problem resolution and assistance.
The Registration Cum Customer Service Executive is responsible for managing event registrations and providing exceptional customer support. This role involves interacting with clients to ensure a smooth registration process and contributing to the overall success of events.
The Business Support Specialist is responsible for managing service requests and supporting focus accounts. This role plays a crucial part in ensuring efficient operations and maintaining strong client relationships within a dynamic work environment.
The Travel Consultant Executive is responsible for providing exceptional customer support and ensuring customer satisfaction. This role significantly impacts the overall customer experience in a dynamic and fast-paced environment.
The Customer Service - Front Desk is responsible for ensuring guests have a great experience at Evolt Karting. This role involves interacting with customers, managing transactions, and providing administrative support in a dynamic and engaging environment.
The Customer Service Representative is responsible for managing standard order management tasks and supporting customer-related activities. This role plays a crucial part in ensuring effective communication between customers, distributors, and the sales team in a fast-paced semiconductor environment.
The Internship Sales & Customer Service Intern is responsible for supporting the sales and customer service functions within the organization. This role provides valuable hands-on experience in managing packaging projects for renowned multinational and F&B brands while fostering customer relationships.
The Customer Service Executive is responsible for supporting daily sales and administrative operations. This role involves ensuring efficient coordination, accurate documentation, and responsive communication with customers and internal teams.
The L1 Customer Service Supervisor is responsible for overseeing the daily operations of the call centre. This role involves leading a team to ensure efficient customer interactions and high levels of satisfaction.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.