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The Associate Business Support Specialist (Korean Bilingual) is responsible for supporting the Source to Settle (STS) processes within the Global Business Solutions organization. This role involves managing customer queries and ensuring compliance while working as part of a global team that provides consistent support across various business service centers.
The T&T Senior Analyst - ETP As A Service/Operate (SAP Basis) is responsible for providing Level 2 Application Managed Services support. This role involves troubleshooting production incidents, collaborating with development teams, and contributing to continuous improvement initiatives to enhance client service delivery.
The Sourcing Senior Analyst - Front End Project Delivery is responsible for managing incoming sourcing project requests to ensure all business requirements are met. This role involves collaboration with various teams to lead projects from initiation to completion, significantly impacting organizational efficiency and effectiveness.
The Accounts Executive is responsible for ensuring the efficient and accurate creation of Final Disbursement Accounts (FDA). This role involves processing vendor invoices and preparing disbursement accounts while collaborating with customers and port staff in a dynamic work environment.
The Product Specialist 4 is responsible for coordinating all infrastructure and managed services engagements with customers and partners. This role involves collaboration with Dell Account teams and business units to enhance Dell Technologies services and overall business growth.
The Operations and Strategy Management Intern is responsible for supporting the integration of AI/ML innovations within Seagate's manufacturing operations. This role offers the opportunity to work closely with experienced professionals on projects that enhance manufacturing systems through dashboard development.
The Partner Support - Japanese Speaking is responsible for supporting account business operations with a focus on managing key customer accounts. This role involves overseeing the full supply chain process and coordinating with various teams to ensure smooth order delivery and alignment with business goals.
The Production Planning role is responsible for supporting the planning of production schedules for designated products. This entry-level position operates within a structured environment, collaborating closely with supervisors and team members to ensure efficient production processes.
The Procurement Analyst (Japanese Speaker) is responsible for ensuring compliance with purchasing policies while managing supply chain operations. This role involves negotiating with suppliers and analyzing procurement data to optimize purchasing strategies in a dynamic environment.
The Senior Project Coordinator is responsible for managing multiple projects to ensure quality standards and deadlines are consistently met. This role requires collaboration with team members and effective communication to drive project success in a dynamic work environment.
The Digitalization Intern is responsible for supporting the FSS team in various financial processes. This role involves engaging with digital tools and contributing to process improvements within a hybrid work environment in Kuala Lumpur.
The Operations and Strategy Management Intern, GenAI Operations Suite is responsible for supporting the integration of Agile and DevOps practices within Global MES development. This role involves contributing to innovative projects that leverage AI/ML capabilities to enhance manufacturing operations.
By SuperJobs Career Team · Updated July 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.