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The HR Services Operations Associate/Analyst (Payroll) role involves ensuring accurate and timely payroll processing in accordance with relevant laws and regulations. The position includes maintaining payroll records, handling payroll calculations, and supporting year-end payroll activities. The role requires communication skills in Thai and English, knowledge of payroll processes and laws, and attention to compliance and accuracy.
The Account Manager is responsible for managing client accounts, maintaining favorable client relationships, and ensuring customer satisfaction. The role includes renewing, expanding, and converting service relationships within the existing customer base while working closely with teams.
The People Services Specialist - T2P at Sanofi is responsible for managing payroll and time and attendance operations across assigned countries. The role ensures accuracy, compliance, and timely delivery of payroll and time management services while supporting process improvements and stakeholder needs.
The Associate, Client Services (Japanese Speaker) at S&P Global Market Intelligence provides advanced support for software applications used by financial clients in the Asia-Pacific region. This role involves working with a global team to support enterprise solutions and develop technical skills in a client-focused environment.
The HR Executive at Next Energy Sdn. Bhd. is responsible for managing a range of human resources functions including recruitment, onboarding, payroll, performance management, and employee relations. The role also involves supporting HR policy implementation, maintaining HR records, and collaborating with teams on HR-related matters.
This position is for an Internship Office Administrator/Administrative Assistant. The role involves supporting administrative and operational tasks in a busy environment, including filing, inventory management, customer support, and assisting with events and promotions.
The Internship Admin Executive is responsible for managing daily office operations and supporting the team through various administrative tasks. The role requires communication in both Mandarin and English and involves coordinating with clients and partners, managing documents, and assisting with HR and event organization.
This role is for a Workday Core HCM Functional Senior Analyst responsible for supporting the Core HCM module. The analyst collaborates with various teams to manage employee lifecycle processes, organizational structures, and provides functional input throughout testing and system configuration activities.
The HR Services Operations (Employee Relations) Associate / Analyst (English Speaking) is responsible for supporting fair and consistent treatment of employees and fostering effective communication between staff and management. The role involves resolving workplace conflicts, promoting employee engagement, and upholding organizational culture and compliance with labor laws.
This role involves ensuring accurate and timely payroll processing, maintaining payroll records, and handling pay-related inquiries. The position requires communication skills in Korean and knowledge of local tax and wage laws. Responsibilities include collecting employee time data, processing payroll, and preparing reports for finance and management.
The Associate Business Support Specialist (Mandarin Bilingual) supports Source to Settle-related queries from internal and external customers within the Global Business Solutions organization. The role involves managing cases and responding through various communication tools, with a focus on compliance, service level agreements, and delivering high-quality customer service in a global team environment.
This role is for a Customer Advisor based in Kuala Lumpur, focusing on providing support and resolving customer inquiries over the phone. The position requires handling inbound calls across various industries and ensuring effective communication to maintain customer satisfaction.
By SuperJobs Career Team · Updated May 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.