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The Automation and Analytics Intern is responsible for supporting the Copilot initiatives within the Global Business Services team. This role involves contributing to digital transformation efforts through collaboration and the use of advanced AI tools.
The Accounts Payable Specialist (Korean Speaker) is responsible for providing Accounts Payable support to the Korea market from a Malaysia-based Business Service Center. This role involves collaboration with various company organizations to ensure compliance and resolve issues related to procurement processes and invoice management.
The Record to Report Ops Analyst (Mandarin Speaker) is responsible for managing the month-end closing process and ensuring accurate financial reporting. This role plays a critical part in enhancing the efficiency and effectiveness of the Record to Report process through collaboration and continuous improvement activities.
The Vessel Manager, Dry Cargo is responsible for overseeing the operations and management of assigned vessels. This role involves ensuring the efficient functioning of 4-6 primary vessels and 3-5 backup vessels during travel periods.
The Cybersecurity Engineer/Analyst - Intern is responsible for ensuring the security of factory endpoints within Seagate's Recording Media Organization. This role involves collaboration with various engineering and support groups to enhance security practices and maintain compliance in a dynamic electronics manufacturing environment.
The Trust & Safety Analyst (Indonesian Speaker) is responsible for leading a team of Content Moderators to ensure the safety and integrity of user-generated content. This role plays a critical part in maintaining a secure online environment by addressing and resolving user-reported issues and system flags.
The Specialist, Corporate Security is responsible for providing security support and protecting company assets. This role involves collaborating with various teams to respond to security incidents and ensure the safety of Dell Technologies operations.
The Payment Specialist is responsible for performing various Accounts Payable payment workflow tasks and coordinating payment processing. This role plays a crucial part in ensuring timely and accurate payments while adhering to company policies and service level agreements.
The Senior Analyst, Incident Response is responsible for supporting customers in meeting their information assurance and security needs. This role involves collaborating with various teams to implement effective incident response strategies, thereby enhancing the overall security posture and compliance.
The Senior Director - GBS Finance (APAC & GCC) is responsible for leading finance operations across the APAC and GCC regions. This role focuses on enhancing efficiency and performance while fostering a culture of excellence and continuous improvement within the organization.
The PE role is responsible for ensuring the safety and integrity of online platforms. This position emphasizes Mandarin language skills and requires adaptability to a collaborative work environment with rotational shifts.
The Order to Cash Operations Analyst - Korean Speaker is responsible for processing customer account creation and amendments, as well as handling accounts receivable billings and customer invoicing. This role plays a critical part in ensuring the accuracy of financial transactions and contributes to the overall efficiency of the billing process within the organization.
By SuperJobs Career Team · Updated July 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.