Global Business Services Jobs in Malaysia

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Showing 235 jobs matching your filters

Admin/Operations Officer - Internal & External Operations (Internal O&M - MAHB Corporate Office)

Malaysia Airports
Full-Time

The Admin/Operations Officer at Malaysia Airports is responsible for managing maintenance service availability and coordinating tasks to ensure efficiency. The role includes preparing reports, supervising staff, handling complaints, and ensuring preventive maintenance and safety measures are properly implemented.

Kuala Lumpur
Undisclosed

HR Operations Intern – Russian Speaking

SLB (descraped)
Internship

This role is an HR Operations Intern with a focus on Russian translation at a global tech company in Kuala Lumpur. The position provides hands-on experience and mentorship in a dynamic HR environment, suitable for students pursuing HR, Business, IT, or Language studies.

Selangor
Undisclosed

Internship for Human Resources

Eco-Shop Marketing Berhad
Internship

This internship position in Human Resources involves assisting with daily HR operations, supporting new hire processes, and contributing to HR projects. The role requires administrative support and handling employee engagement tasks within the HR department.

Selangor
MYR 1100

Trainee - Junior Data Analyst

Cognizant Malaysia
Full-Time

The Trainee - Junior Data Analyst role at Cognizant involves managing and analyzing customer data using MS Excel within the Life Sciences sector. This position operates in a hybrid work setting with rotational shifts and focuses on customer management and complaint resolution processes.

Kuala Lumpur
Undisclosed

HR Services Operations (Employee Relations) Associate / Analyst (Korean Speaking)

Accenture Malaysia
Full-Time

The HR Services Operations (Employee Relations) Associate / Analyst (Korean Speaking) is responsible for fostering a positive work environment by ensuring fair and consistent treatment of employees and promoting effective communication between staff and management. The role involves resolving workplace conflicts, supporting organizational culture and values, and maintaining compliance with labor laws.

Selangor
Undisclosed

💼 Junior Customer Coordinator

SPARROW FREIGHT(M)SDN BHD wholly owned by Seaswift
Full-Time

The Junior Customer Coordinator role involves assisting with customer coordination and support tasks, communicating with clients and team members, and ensuring smooth daily operations. No prior experience is required for this position, and training is provided for candidates with a positive attitude.

Selangor
Undisclosed

Admin Executive

HEBE BEAUTY
Full-Time

This role involves managing various office administration tasks such as legal and licensing compliance, maintenance and asset management, purchasing, travel arrangements, and organizing staff welfare activities. The position also includes supporting HR operations, managing office projects, and handling expatriates' employment processes.

Selangor
MYR 3500 - 4500

Process Executive/Content Reviewer (Japanese language)

Cognizant Malaysia
Full-Time

The Process Executive/Content Reviewer (Japanese language) role involves reviewing and verifying Japanese language content to ensure data quality in accordance with client and company policies. This position requires working in a team environment while handling multiple tasks under pressure, primarily focused on mapping features for a major technology company in Kuala Lumpur, Malaysia.

Kuala Lumpur
Undisclosed

Internship Human Resources Administrative Intern

NUREN GROUP
Internship

This internship position at Motherhood.com.my offers hands-on experience in Human Resources and Administration. The role involves supporting HR tasks, onboarding processes, and organizing company events while gaining practical knowledge in HR operations.

Selangor
MYR 850

Internship Recruitment Intern (Dec Intake)

PolicyStreet
Internship

The Internship Recruitment Intern will support various recruitment activities such as sourcing and screening candidates, coordinating interviews, and assisting with hiring documentation. The role also includes maintaining candidate records, managing job postings, supporting university relations, and aiding in HR-related events and administrative tasks.

Kuala Lumpur
MYR 1000

Accounts Payable Intern

Company
Internship

A detail-oriented internship for students pursuing finance or business degrees to gain practical experience in Accounts Payable and financial operations. You will support the GBS Finance team in Petaling Jaya by managing invoices, reconciliations, and process improvements.

Selangor
Undisclosed

Human Resources Assistant

T Y Lin International
Full-Time

This role is for a Human Resources Assistant responsible for supporting daily HR operations including recruitment, onboarding, employee relations, and administration. The position involves assisting with job postings, applicant screening, interview arrangements, and maintaining accurate employee records.

Selangor
Undisclosed

By SuperJobs Career Team · Updated May 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.