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This role is an HR Intern position within a dynamic team focused on improving employee experiences and leveraging AI to enhance HR processes. The position is based in the Penang office with various amenities.
The Operations Administrator at Stanley Black & Decker will work within a global and tech-driven team. This role involves collaboration with professionals worldwide and contributing to well-known brands in a dynamic environment.
This internship position supports recruitment and HR operations, including hiring, training coordination, and tracking staffing metrics. The role involves collaboration with store teams and participation in employer branding activities. It requires basic documentation and coordination tasks related to human resources.
The HR Services Operations Associate / Analyst (Japanese Speaking) acts as the primary contact for employee inquiries and support throughout the Hire to Retire lifecycle. This role focuses on providing responsive and high-quality HR service related to policies, programs, systems, and employee lifecycle activities within a client-facing BPO environment.
This position is responsible for managing Human Resources functions and ensuring compliance with Malaysian labor laws. The role includes overseeing office operations, HR administration, and coordination of visa, governmental, and compliance activities. It also involves supporting clients with cross-border licensing and permits through external agency coordination.
The Order to Cash Analyst (Korean speaking) is responsible for supervising daily operations within the OTC process to meet performance targets and manage client satisfaction. The role involves handling operational change requests, supporting projects, ensuring compliance, and driving continuous improvement initiatives.
The Order-To-Cash Analyst (Japanese Speaking) is responsible for overseeing the daily operations of the OTC process, managing operational performance, and ensuring client service satisfaction. The role involves handling service issues and supporting continuous improvement within the order-to-cash area.
Responsible for end-to-end Accounts Payable functions, including invoice processing via SAP/Ariba and staff claim verification. This role ensures financial record accuracy and compliance with internal controls within a shared services environment.
This role involves assisting employees with HR-related questions and support, focusing on ensuring a smooth onboarding process and effective benefits administration. The associate/analyst acts as a central contact for employee inquiries and supports various HR policies, programs, and systems to deliver high-quality service.
The HR Services Operations (Payroll) Specialist is responsible for leading payroll delivery within a regional or global BPO environment, focusing on payroll, tax, and labor compliance. This role involves coordinating with client stakeholders, delivery teams, and external vendors to ensure high service quality in a multi-country shared services model and requires fluency in Cantonese.
This role is an internship for a Human Resources Executive responsible for managing recruitment processes and supporting onboarding and employee engagement activities. The position involves sourcing talent, coordinating interviews, and assisting with team-building events to improve employee experience and communication.
An ambitious finance professional role focused on Group Financial Control, capex management, and IFRS compliance within a leading global administrative services provider.
By SuperJobs Career Team · Updated May 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.