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The Procure To Pay Analyst (Japanese Speaking) is responsible for supervising the daily operations of the procure to pay process. This role plays a critical part in managing operational performance to meet targets and ensuring client satisfaction at both management and end-user levels.
The Indirect Tax Analyst is responsible for managing compliance and risk related to indirect taxes across the APAC region. This role plays a crucial part in ensuring the accuracy of tax records and leading continuous improvement initiatives within the global tax team.
The Contract Record Processor is responsible for managing contract records and supporting end users in Japanese. This role significantly impacts global operations by enhancing service delivery and ensuring compliance with audit requirements.
The Finance Manager, Procure To Pay is responsible for overseeing the financial operations related to procurement processes. This role involves managing financial records, ensuring compliance, and optimizing payment processes while collaborating with various departments to enhance financial reporting accuracy.
The Senior Analyst Business Operations is responsible for supporting the Business Operations team by developing solutions to current and future challenges. This role involves collaborating with customers to define business requirements and providing tools to strengthen business processes.
The BPO Management Executive is responsible for managing end-to-end BPO operations. This role involves collaborating with various stakeholders to achieve operational goals and enhance performance metrics.
The Data Engineering Intern (ETL & Python) is responsible for supporting Seagate's global factory operations through data integration solutions. This role involves collaboration with an IT MES team to enhance data platforms and factory IT applications across multiple countries.
The Inside Solutions Architect - Thai Speaking is responsible for engaging with clients to understand their specific IT needs and providing tailored solutions. This role involves collaboration with cross-functional teams to ensure successful implementation and customer satisfaction.
The Contract Advisory Manager is responsible for managing contract templates and guidance documents. This role is critical in ensuring consistency and quality in negotiations while effectively managing global risks.
The Trust and Safety Associate - Korean Speaker is responsible for ensuring internet safety for leading platform companies. This role involves reviewing and classifying content to maintain compliance with client guidelines while addressing user-reported issues.
The Associate Business Support Specialist (Mandarin Bilingual) is responsible for providing support for Source to Settle (STS) related queries. This role operates within a global team environment, ensuring high-quality customer service and compliance with established processes.
The Engineering Manager (HDD Substrate Frontend) is responsible for overseeing the engineering processes related to hard disk drive substrate production. This role involves leading a team to ensure high-quality output and innovation in a fast-paced manufacturing environment.
By SuperJobs Career Team · Updated July 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.