Global Business Services Jobs in Malaysia

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Showing 235 jobs matching your filters

Administrative Assistant (Intern / Fresh Graduate)

Healthy T Sdn Bhd
Full-Time

The Administrative Assistant Intern role is designed for fresh graduates or final-year students to gain practical experience in administrative and office coordination tasks. The position involves supporting daily operations through tasks such as scheduling, document preparation, communication, and other departmental duties.

Perak
MYR 1500 - 1700

Receiptionist Cum Admininstrative Assistant

SGS (Malaysia) Sdn. Bhd
Full-Time

This role involves managing front desk activities, including handling incoming calls and greeting visitors, while supporting administrative functions within the branch. It requires compliance with safety, quality, and health policies and maintaining various office records.

Selangor
Undisclosed

Senior Business Development Executive

TalentCap Sdn Bhd
Full-Time

The Senior Business Development Executive role involves promoting HRD Corp-claimable training programs to corporate clients by identifying leads, conducting outreach, and achieving sales targets. The position requires building relationships with decision makers, managing key accounts, and collaborating with internal teams to support program execution and client satisfaction.

Kuala Lumpur
MYR 4500 - 8000

Voice Support – Arabic Language

Cognizant Malaysia
Full-Time

The Voice Support – Arabic Language role involves making outbound calls to review information according to established policies while ensuring compliance with quality, productivity, and escalation standards. The position requires fluency in Arabic and English, strong communication and interpersonal skills, and the ability to work independently or in a team within a fast-paced environment.

Kuala Lumpur
Undisclosed

HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (English Speaking)

Accenture Malaysia
Full-Time

The HR Services Operations Associate / Analyst acts as the main contact for employee inquiries related to the full Hire to Retire lifecycle, providing support on HR policies, programs, and systems. The role focuses on delivering responsive service in a client-facing BPO environment through various communication channels while managing onboarding, leave administration, and issue resolution.

Kuala Lumpur
Undisclosed

Internship in HR and Administration

V CAPITAL KRONOS BERHAD
Internship

This internship position in HR and Administration involves managing the front desk and supporting various administrative and HR-related tasks. The role requires handling client interactions, scheduling, office security, and clerical duties while maintaining strong communication with the team.

Kuala Lumpur
MYR 1000

Customer Service Advisor/Customer Service Associate

Sutera mobile
Full-Time

This position is for a Customer Service Advisor in the telecommunications sector, assisting clients with their telco needs and supporting promotional activities for multiple brands. The role requires good health, communication skills, and flexibility, with training provided and a requirement for SPM qualification and own transport.

Kuala Lumpur
MYR 2500 - 5000

Advisor I, Mandarin Chat Support

Concentrix Cvg Malaysia
Full-Time

This role is for a Customer Service Advisor providing Mandarin chat support. The position involves assisting customers through various communication channels and resolving routine issues related to client products or services.

Kuala Lumpur
Undisclosed

Associate Business Support Specialist (Korean Bilingual)

Merck Sharp & Dohme
Full-Time

The Associate Business Support Specialist (Korean Bilingual) supports the Source to Settle processes within the Global Business Solutions organization. The role involves handling related queries primarily via phone and ServiceNow, working collaboratively in a team using a Follow the Sun Model to resolve support tickets and ensure customer satisfaction.

Selangor
Undisclosed

Human Resources Coordinator

Marriott International
Full-Time

The Human Resources Coordinator at St. Regis hotels is responsible for organizing employee files, assisting applicants, and supporting the HR team. The role involves maintaining filing systems, handling office correspondence, and providing assistance with HR programs and policies. Confidentiality and professional communication are key aspects of this position.

Kuala Lumpur
Undisclosed

HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (Korean Speaking)

Accenture Malaysia
Full-Time

The HR Services Operations Associate/Analyst provides responsive support to employees and managers regarding HR policies, programs, and systems throughout the Hire to Retire lifecycle. This role serves as the central contact for employee inquiries and supports the execution of onboarding, leave management, and access provisioning within a client-facing BPO environment.

Kuala Lumpur
Undisclosed

Internship Business Administrative Intern

True Money Malaysia Sdn Bhd
Internship

This internship role involves supporting business administrative tasks such as conducting research, updating documents, attending meetings and events, and liaising with clients and vendors. The intern will work closely with the manager or assigned staff member to complete assigned sales support tasks. The position requires a candidate currently pursuing a relevant bachelor's degree with strong interpersonal skills and the ability to work independently as well as in a team.

Selangor
MYR 1000

By SuperJobs Career Team · Updated May 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.