Connect with leading companies and kickstart your career journey.
Showing 235 jobs matching your filters
The role involves managing customer claims and queries related to forward orders through coordination with internal teams and external partners. It requires effective communication in Japanese and handling various issues including shipment, returns, pricing, and warranties. The position focuses on processing and validating claims while managing multiple inquiries.
The Customer Service Manager is responsible for ensuring that services meet the agreed Service Description and Service Level targets. This role involves analyzing operational metrics, managing escalations and customer queries, coordinating cross-team activities, and collaborating with senior management to improve customer satisfaction.
This role is for a Secretary position at Malaysia Airports Holdings Berhad in Sepang. The Secretary provides personal administrative support to management and assists with various administrative duties including organizing meetings, managing calls, preparing presentations, and maintaining filing systems.
The Business Operations Intern will assist in managing daily business activities and supporting process improvements within the operations team. The role involves tasks such as documenting processes, data entry, and coordinating between departments to enhance organizational efficiency.
This HR Intern role involves supporting recruitment, onboarding, HR data analysis, and administrative tasks. The position includes assisting with job postings, candidate screening, interview scheduling, and updating onboarding materials.
This internship role for a Sales & Admin Executive involves supporting internal coordination and administrative tasks. The position focuses on organizational support in a non-client-facing capacity.
This role involves overseeing HR services for the APAC region, with responsibilities including vendor management and governance for Operational Service BPO, HR Services, and local HR service providers. The position serves as the primary contact for the BPO provider and manages payroll coordination, benefits administration, support for local users, and project management for HR Service Management in APAC.
The Customer Service Analyst (Korean Speaker) role involves supporting partners by providing assistance throughout their lifecycle, including responding to inquiries via email and video calls. The position requires collaboration with internal teams to deliver timely and professional service aimed at optimizing business opportunities and encouraging effective use of partner tools and resources.
This internship role in Admin and Business Support at AirAsia involves assisting in managing ride bookings and fostering relationships with drivers and customers. The position offers practical experience in an operational team environment.
The Admin Executive role focuses on providing administrative and coordination support to sales and service teams. The position involves managing documentation, coordinating communication and meetings, and supporting daily operational tasks to maintain efficiency.
The Workday Absence & Time Tracking Functional Specialist is responsible for managing and optimizing the Workday Absence and Time Tracking module. The role involves collaborating with business stakeholders and technical teams to configure, implement, and support leave management, accruals, and time tracking processes.
The Senior Executive, HR & Payroll at the Penang office is responsible for managing payroll processing and providing HR and payroll advice in accordance with company and global compliance standards. The role also includes handling client inquiries, coaching team members, and ensuring accuracy in payroll data management.
By SuperJobs Career Team · Updated May 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.