Global Business Services Jobs in Malaysia

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Showing 235 jobs matching your filters

HR Services Operations (Payroll) Senior Analyst (English Speaking)

Accenture Malaysia
Full-Time

This role involves managing payroll across multiple countries within a client-focused environment. The position requires attention to accuracy and timeliness while engaging in problem-solving and teamwork to improve processes.

Kuala Lumpur
Undisclosed

Partner Support - Korean Speaking

Accenture Malaysia
Full-Time

This role is for a Partner Support Specialist who provides assistance to external partners by addressing inquiries, troubleshooting technical issues, and resolving concerns. The specialist communicates primarily in Korean and acts as a liaison between partners and internal teams to support partnership operations and maintain strong relationships.

Kuala Lumpur
Undisclosed

Intern, People

AirAsia
Internship

This internship position in the People team involves supporting various HR functions including recruitment, onboarding, and employee record management. The role also assists with organizing company events and internal HR communications.

Kuala Lumpur
Undisclosed

Administrator

petship supplies sdn bhd
Full-Time

The Administrator is responsible for processing customer orders, managing communications, maintaining records, and coordinating with warehouse and delivery teams. The role also involves preparing reports, organizing documents, and supporting basic accounting tasks. This position requires good organizational skills and the ability to handle multiple tasks efficiently.

Kuala Lumpur
MYR 2500

Admin Assistant

NEW FOO HING TRADING SDN BHD
Full-Time

This role is for an Admin Assistant responsible for performing general administrative tasks, handling customer communications, and assisting clients. The position includes report preparation with training provided and requires proficiency in English, Mandarin, and Bahasa Malaysia.

Kuala Lumpur
Undisclosed

Insurance Operations Associate (Open for fresh graduates)

Company
Full-Time

This role involves managing end-to-end insurance policy operations, from data entry to document issuance and stakeholder communication. It is an entry-level position suitable for fresh graduates or those with early experience in underwriting and shared services.

Selangor
Undisclosed

Internship Human Resources Assistant

Vapedream Sdn Bhd
Internship

The HR Intern will assist with daily HR tasks including recruitment, data entry, and administrative support. This role involves supporting employee engagement, internal communications, and researching HR policies. The position offers practical experience in HR operations and recruitment processes.

Kuala Lumpur
MYR 800 - 1000

Building Security and Operations Administrator

PwC
Full-Time

This role is within Internal Firm Services in the Administration and Secretarial Services area and focuses on providing administrative support to PwC employees. Responsibilities include preparing reports, managing communications, arranging travel, tracking expenses, and coordinating meetings while working as part of a team to address business issues and adapt to changing needs.

Kuala Lumpur
Undisclosed

Process Executive (Voice Support – Korean language)

Cognizant Malaysia
Full-Time

The Process Executive role in voice support requires handling basic review operations by making outbound calls to verify attributes according to policy. The position involves ensuring compliance with quality and productivity standards while communicating effectively in both English and Korean.

Kuala Lumpur
Undisclosed

HR Services Operations (Talent Development & Management) Associate / Analyst (Japanese Speaking)

Accenture Malaysia
Full-Time

This role involves leading talent development initiatives aimed at improving employee performance and retention. The position includes designing training programs, identifying skill gaps, and supporting the development of future leaders while collaborating with different teams.

Selangor
Undisclosed

O2C Manager - Billing APAC

Company
Full-Time

The O2C Manager - Billing APAC provides strategic leadership to a large finance team, focusing on optimizing the billing and collections lifecycle. This role bridges the gap between financial operations and business growth by ensuring process efficiency and stakeholder alignment.

Kuala Lumpur
Undisclosed

Internship HR Intern (HRBP)

SILVERLAKE
Internship

This role is an HR Intern position supporting the HR team and various business units. The position offers practical experience in recruitment, training, and company events within a global corporate environment.

Selangor
Undisclosed

By SuperJobs Career Team · Updated May 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.