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This role involves managing payroll across multiple countries within a client-focused environment. The position requires attention to accuracy and timeliness while engaging in problem-solving and teamwork to improve processes.
This role is for a Partner Support Specialist who provides assistance to external partners by addressing inquiries, troubleshooting technical issues, and resolving concerns. The specialist communicates primarily in Korean and acts as a liaison between partners and internal teams to support partnership operations and maintain strong relationships.
This internship position in the People team involves supporting various HR functions including recruitment, onboarding, and employee record management. The role also assists with organizing company events and internal HR communications.
The Administrator is responsible for processing customer orders, managing communications, maintaining records, and coordinating with warehouse and delivery teams. The role also involves preparing reports, organizing documents, and supporting basic accounting tasks. This position requires good organizational skills and the ability to handle multiple tasks efficiently.
This role is for an Admin Assistant responsible for performing general administrative tasks, handling customer communications, and assisting clients. The position includes report preparation with training provided and requires proficiency in English, Mandarin, and Bahasa Malaysia.
This role involves managing end-to-end insurance policy operations, from data entry to document issuance and stakeholder communication. It is an entry-level position suitable for fresh graduates or those with early experience in underwriting and shared services.
The HR Intern will assist with daily HR tasks including recruitment, data entry, and administrative support. This role involves supporting employee engagement, internal communications, and researching HR policies. The position offers practical experience in HR operations and recruitment processes.
This role is within Internal Firm Services in the Administration and Secretarial Services area and focuses on providing administrative support to PwC employees. Responsibilities include preparing reports, managing communications, arranging travel, tracking expenses, and coordinating meetings while working as part of a team to address business issues and adapt to changing needs.
The Process Executive role in voice support requires handling basic review operations by making outbound calls to verify attributes according to policy. The position involves ensuring compliance with quality and productivity standards while communicating effectively in both English and Korean.
This role involves leading talent development initiatives aimed at improving employee performance and retention. The position includes designing training programs, identifying skill gaps, and supporting the development of future leaders while collaborating with different teams.
The O2C Manager - Billing APAC provides strategic leadership to a large finance team, focusing on optimizing the billing and collections lifecycle. This role bridges the gap between financial operations and business growth by ensuring process efficiency and stakeholder alignment.
This role is an HR Intern position supporting the HR team and various business units. The position offers practical experience in recruitment, training, and company events within a global corporate environment.
By SuperJobs Career Team · Updated May 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.