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The Restaurant General Manager is responsible for overseeing daily operations and ensuring exceptional service and quality standards. This role significantly impacts the customer experience and team dynamics within a fast-paced hospitality environment.
The Accounts Payable Clerk is responsible for ensuring the accuracy of financial transactions and maintaining financial records. This role plays a crucial part in the financial operations of Sheraton Kota Kinabalu, supporting the overall financial integrity of the property.
The Sheraton Club and Community Manager is responsible for managing the Sheraton public space to foster guest productivity, connectivity, and a sense of community. This role significantly impacts guest experiences by activating public space features and building relationships with local businesses and organizations.
The Procurement Executive is responsible for managing procurement activities within the organization. This role plays a crucial part in ensuring efficient inventory management and compliance with safety standards in a dynamic work environment.
The Technician is responsible for responding to guest repair requests and performing preventive maintenance on various equipment. This role plays a crucial part in ensuring the smooth operation of hotel facilities and enhancing guest satisfaction.
The Butler Supervisor is responsible for ensuring a high level of guest service and satisfaction. This role plays a crucial part in maintaining the quality of service and fostering positive relationships within the hospitality environment.
The Hotel Cleanliness Expert is responsible for maintaining the appearance and cleanliness of the entire hotel environment. This role significantly contributes to a memorable and unique guest experience through various housekeeping functions.
The Accounts Receivable Clerk is responsible for ensuring the accuracy of financial transactions and maintaining financial records. This role plays a crucial part in the financial operations of Sheraton Kota Kinabalu, contributing to the overall efficiency and integrity of the accounting department.
The Director of Finance is responsible for leading the financial strategy of the Petaling Jaya Marriott Hotel. This role plays a crucial part in maximizing return on investment and ensuring operational effectiveness through strategic financial management.
The Guest Experience Expert (Telephone Operator) is responsible for delivering a memorable and unique guest experience. This role involves providing a wide range of services during the guest's stay, ensuring their needs are met and enhancing their overall experience.
The Butler is responsible for delivering high-touch, personalized, and original luxury service. This role involves providing bespoke experiences to meet all guest needs while ensuring quality service standards are met in a dynamic hospitality environment.
The Cabin Crew position is responsible for ensuring passenger safety and providing exceptional in-flight service. This role operates in a dynamic, fast-paced aviation environment, representing the AirAsia brand globally.
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By SuperJobs Career Team · Updated September 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.