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The Purchasing Manager / Assistant Purchasing Manager is responsible for managing the procurement processes at Sheraton Johor Bahru. This role plays a crucial part in ensuring that purchasing activities align with the hotel's financial and operational goals while maintaining high standards of inventory management and vendor relations.
The Guest Experience Expert (Lobby Ambassador) is responsible for delivering a memorable and unique guest experience throughout their entire stay. This role plays a crucial part in ensuring guest satisfaction and enhancing the overall ambiance of the hotel environment.
The Hotel Cleanliness Supervisor is responsible for ensuring that cleanliness standards are met throughout the hotel. This role plays a crucial part in maintaining guest satisfaction and operational efficiency by overseeing housekeeping activities and coordinating with various departments.
The Multi-Property Assistant Finance Manager is responsible for supporting financial operations across multiple properties. This role plays a crucial part in ensuring accurate financial reporting and compliance while leading accounting teams in a luxury resort environment.
The IT Manager is responsible for overseeing the operation of all IT systems at the resort, ensuring their reliability and security. This role significantly impacts the guest and employee experiences by maintaining efficient technology operations and compliance with security standards.
The IT Intern is responsible for gaining first-hand experience in hotel operations. This role provides an opportunity to learn about the technical and business aspects of the hospitality industry while assisting with IT support and hotel management tasks.
The Guest Experience Expert (Concierge / Bellman) is responsible for ensuring a memorable and unique stay for guests. This role significantly impacts guest satisfaction by providing essential services and maintaining high standards of professionalism.
The University Intern (Food & Beverage) is responsible for gaining practical experience in the food and beverage operations within a hotel setting. This role provides an opportunity to learn about hotel management and Marriott's business culture, preparing interns for future careers in the hospitality industry.
The Director of Finance is responsible for leading the financial strategy of the property. This role plays a critical part in aligning financial objectives with brand goals and ensuring the financial health of the organization.
The Learning & Development Executive is responsible for conducting training sessions and orientations for employees. This role plays a crucial part in enhancing employee skills and ensuring adherence to company standards within the hospitality environment.
The Bellman Cum Driver is responsible for delivering memorable and unique guest experiences. This role involves providing a wide range of services throughout a guest's stay while maintaining professionalism and adhering to company policies.
The Front Office Supervisor is responsible for overseeing guest check-ins and ensuring a seamless experience for all visitors. This role plays a crucial part in maintaining high standards of customer service and operational efficiency within the front office environment.
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By SuperJobs Career Team · Updated September 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.