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The Reservations Agent is responsible for processing all reservation requests, changes, and cancellations. This role plays a crucial part in ensuring guest satisfaction by accurately managing reservations and providing excellent customer service.
The Sales Manager is responsible for proactively soliciting and managing sales opportunities. This role is crucial in ensuring timely turnover of business for proper service delivery while building long-term, value-based customer relationships.
The Intern, Digital Consulting is responsible for supporting various digital projects within the Digital Service Malaysia team. This role involves collaboration across multiple departments to enhance digital initiatives related to hotels and customer engagement.
The University Intern (Kitchen) is responsible for gaining hands-on experience in a hotel kitchen environment. This role provides valuable exposure to hotel operations and the opportunity to immerse oneself in the company's culture while preparing for a future career in the hospitality industry.
The Manager of Events & Sales (Commercial) is responsible for maximizing event-led revenue at Resorts World Awana. This role involves driving the sales cycle, enhancing client relationships, and ensuring events align with brand standards to strengthen the resort's market position.
The Director of Sales is responsible for leading and managing all daily sales activities to build long-term, value-based customer relationships. This role significantly impacts the achievement of property sales objectives and enhances overall revenue generation.
The Reservation Agent is responsible for processing all reservation requests, changes, and cancellations. This role plays a crucial part in ensuring a professional and welcoming guest experience while maximizing revenue for the hotel.
The Loss Prevention Talent Coach is responsible for ensuring safety and security across the property. This role involves engaging with guests and employees while conducting safety inspections and emergency response drills.
The Guest Service Expert is responsible for creating a memorable and unique guest experience. This role involves a variety of tasks that contribute to the overall satisfaction of guests in a dynamic hospitality environment.
The Manager, Banquet (Convention Centre) is responsible for overseeing all aspects of event planning and execution. This role plays a crucial part in ensuring successful events by managing client relationships and coordinating various teams to deliver exceptional service.
The Banquet Supervisor is responsible for ensuring that staff work cohesively as a team while maintaining high standards in grooming and attire. This role plays a crucial part in managing banquet events and fostering a positive work environment to achieve common goals.
The Tea Lady is responsible for managing executive hospitality and maintaining corporate floor standards. This role plays a crucial part in ensuring a professional environment by preparing refreshments and overseeing cleanliness in executive offices.
By SuperJobs Career Team · Updated July 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.