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The Concierge Supervisor is responsible for overseeing guest check-ins and ensuring a seamless experience for all guests. This role plays a crucial part in maintaining high service standards and training staff in a dynamic hospitality environment.
The Director of Sales and Marketing is responsible for leading the property's sales department to achieve booking goals and revenue objectives. This role plays a crucial part in managing both reactive and proactive sales efforts while fostering long-term customer relationships.
The Stewarding Supervisor is responsible for leading and assisting Stewards to enhance clean-up efficiency. This role plays a crucial part in supporting banquet and kitchen staff while ensuring adherence to safety standards and company policies.
The Venue Manager is responsible for overseeing daily operations in Restaurants/Bars and Room Service at Sheraton Kota Kinabalu. This role plays a crucial part in enhancing guest and employee satisfaction while maximizing financial performance in the venue.
The Director of Sales & Marketing is responsible for leading the property’s sales department to achieve sales objectives. This role involves managing both reactive and proactive sales efforts while fostering long-term customer relationships.
The Call Centre Agent is responsible for creating memorable and unique experiences for guests. This role involves handling guest inquiries and operational needs while ensuring high-quality service standards are maintained.
The Hotel Cleanliness Expert - Coordinator is responsible for maintaining the appearance and cleanliness of the entire hotel to create a memorable and unique guest experience. This role involves performing a broad range of housekeeping functions in a dynamic environment to ensure guest satisfaction and uphold quality standards.
The Assistant Director of Sales is responsible for supporting the leadership of the property's segmented sales efforts. This role plays a crucial part in implementing sales strategies to achieve revenue goals while ensuring guest and employee satisfaction.
The Hotel Cleanliness Expert - Seamstress is responsible for maintaining the appearance and cleanliness of the entire hotel to create a memorable and unique guest experience. This role involves various housekeeping functions that contribute to a safe and welcoming environment for guests and staff alike.
The Internship - Business Management & Hospitality is responsible for supporting various functions within the business management and hospitality sectors. This role involves engaging with tenant accounts, managing payments, and assisting in administrative and marketing tasks.
The Loss Prevention Manager is responsible for ensuring the safety of property assets, employees, and guests. This role involves managing daily security operations and leading security teams to maintain high hospitality standards.
The Loss Prevention Supervisor is responsible for ensuring the safety and security of the Sheraton Johor Bahru property. This role involves monitoring security systems, conducting safety inspections, and responding to emergencies while supporting a safe environment for guests and employees.
By SuperJobs Career Team · Updated July 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.