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The Commis is responsible for supporting various hotel functions, primarily focusing on kitchen and food and beverage departments. This role plays a crucial part in maintaining the operational efficiency and quality standards of the hotel's dining services.
The Guest Relations Manager is responsible for ensuring the highest levels of hospitality and service are provided to guests. This role plays a crucial part in managing guest inquiries and overseeing day-to-day guest services and front desk operations.
The Butler - Residential Services is responsible for providing high-touch, personalized residential experiences and services to fulfill Owner needs in branded residences. This role involves building rapport with Owners and coordinating with hotel departments to ensure seamless service delivery.
The Stewarding Supervisor is responsible for overseeing the stewarding operations within the Sheraton Kota Kinabalu. This role plays a crucial part in maintaining a clean and organized environment that enhances the guest experience and supports the hotel's operational efficiency.
The Guest Experience Expert (Front Office) is responsible for delivering a memorable and unique experience to guests. This role involves providing a wide range of services throughout their stay while creating a safe and professional environment.
The Revenue Manager / Senior Manager is responsible for leading inventory management and analysis activities to maximize revenue and profits. This role collaborates with stakeholders to develop sales and revenue strategies while ensuring accurate reflection in inventory systems.
The Quality Assurance Manager is responsible for implementing and overseeing quality processes aligned with brand standards and customer needs. This role significantly impacts customer satisfaction and operational excellence within the hospitality environment.
The F&B Intern is responsible for gaining practical experience in hotel operations within the Food and Beverage department. This role provides an opportunity to immerse oneself in Marriott's culture and business, preparing interns for future careers in hotel management and the travel industry.
The Sous Chef - Banquet is responsible for the overall success of daily kitchen operations. This role involves leading the kitchen staff, managing food-related functions, and ensuring high culinary standards in a dynamic hospitality environment.
The Housekeeping Coordinator is responsible for managing daily housekeeping activities to ensure a clean and welcoming environment for guests. This role plays a crucial part in coordinating efforts among various teams to maintain high standards of service and operational efficiency.
The Section Leader is responsible for operating and monitoring washing, dry cleaning, and drying machinery. This role plays a crucial part in ensuring the cleanliness and proper handling of laundered items within a dynamic hospitality environment.
The Executive Assistant is responsible for providing administrative support to ensure efficient operation of the office. This role plays a crucial part in enhancing guest experiences and supporting team objectives in a dynamic hospitality environment.
By SuperJobs Career Team · Updated July 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.