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The Guest Experience Expert - Telephone Operator is responsible for creating memorable and unique experiences for guests throughout their stay. This role significantly impacts guest satisfaction by providing essential support and assistance during their visit.
The Maintenance Manager is responsible for overseeing all engineering and maintenance operations. This role ensures the safety, security, and protection of assets while managing budgets and compliance in a hospitality environment.
The Accounts Payable Assistant is responsible for verifying financial figures and ensuring accurate postings and documentation. This role plays a crucial part in maintaining the financial integrity of the organization through diligent record-keeping and compliance with company policies.
The Malaysia - 2025 Voyage Program - F&B Operations is responsible for developing future leaders in food and beverage management. This immersive program offers recent graduates hands-on experience in a Marriott-managed hotel, preparing them for supervisory or entry-level management roles.
The Hostess is responsible for welcoming guests and managing the dining experience at Sheraton Kota Kinabalu. This role is essential in creating a positive first impression and ensuring guest satisfaction.
The Assistant Outlet Manager is responsible for overseeing daily operations and ensuring high standards of guest service and product quality. This role involves managing a team and ensuring compliance with hotel policies and procedures.
The Executive - Guest Xperience Centre is responsible for creating a positive and memorable experience for guests. This role serves as the first point of contact for the Centre, playing a pivotal role in delivering an above-and-beyond guest experience.
The Manager of Guest Relations is responsible for leading a team to ensure exceptional guest experiences at Marriott International. This role requires strong leadership and communication skills to address guest needs and enhance satisfaction.
The Concierge Residences Supervisor will lead the concierge team to deliver exceptional service to residents, ensuring a high standard of hospitality. This role requires strong leadership and communication skills to manage guest requests and team performance.
The Technician is responsible for addressing and resolving guest repair requests. This role plays a crucial part in maintaining the hotel's operational standards and ensuring guest satisfaction through effective maintenance support.
The Assistant Restaurant Manager will lead and develop the restaurant team to deliver exceptional service while ensuring operational efficiency and guest satisfaction.
The Assistant Manager / Manager for Hostel is responsible for the overall management and administration of hostels. This role ensures the safety and comfort of residents while maintaining compliance with regulations and overseeing staff.
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By SuperJobs Career Team · Updated November 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.