Connect with leading companies and kickstart your career journey.
Showing 239 jobs matching your filters (Page 11 of 20)
The Customer Service Manager is responsible for ensuring that services are delivered according to the Service Description and that all Service Level targets are met. This role involves collaboration with various teams to enhance customer satisfaction and manage service delivery effectively.
The Client Relations Specialist is responsible for managing client accounts and ensuring exceptional service delivery. This role involves fostering strong relationships with clients and coordinating with internal teams to meet client needs and expectations.
The Mandarin Service Desk Agent Level 1 is responsible for providing expert first-level technical assistance to clients in Mandarin. This role plays a crucial part in ensuring a positive client experience through effective problem resolution across various communication channels.
The Live Chat Technical Customer Service representative is responsible for providing exceptional support to customers through various communication channels. This role involves addressing customer inquiries, troubleshooting technical issues, and ensuring a seamless experience, contributing to overall customer satisfaction and loyalty.
The Customer Service & Operations Associate is responsible for managing daily operations and addressing customer inquiries. This role plays a crucial part in enhancing customer satisfaction and optimizing service processes within the bank.
The Customer Service & Operations Executive is responsible for managing customer inquiries through various communication channels. This role requires effective communication skills and the ability to resolve issues quickly and efficiently, contributing to customer satisfaction and supporting company operations.
The Customer Service Analyst (Korean Speaker) is responsible for providing high touch support to partners throughout their lifecycle. This role involves ensuring timely and professional service to optimize business opportunities and encourage efficient use of partner tools and resources.
The Intern, Admin and Business Support is responsible for supporting various projects and initiatives within the Ride business at AirAsia. This role involves engaging with drivers and customers while collaborating with internal teams to ensure smooth daily operations.
The Warranty Administrator is responsible for managing the end-to-end warranty processes in Malaysia. This role serves as the key liaison between customers, factories, suppliers, and internal teams, ensuring efficient operations and customer satisfaction.
The Internship - Business Management/Admin/Marketing students is responsible for supporting daily customer service activities and assisting in operations coordination within a retail environment. This role involves managing customer interactions and improving customer service processes while collaborating with various departments.
The Front Desk Associate is responsible for being the first point of contact for clients. This role is essential in creating a welcoming environment and ensuring exceptional customer service at Bhumi Lifestyle Academy Sdn Bhd.
The Client Advisor (Mandarin Speaking) is responsible for selling the company's products and services to achieve set sales targets. This role involves interacting with customers to understand their needs and providing suitable solutions while working in a dynamic environment.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.