Connect with leading companies and kickstart your career journey.
Showing 239 jobs matching your filters (Page 12 of 20)
The Customer Service Executive is responsible for managing customer inquiries and resolving issues. This role involves engaging with customers through various channels to ensure a high level of satisfaction and collaborating with other departments to enhance service delivery.
The Telemarketing Executive is responsible for promoting and selling products or services to existing SME customers through outbound calls. This role involves building strong customer relationships and achieving sales targets while ensuring customer satisfaction.
The Customer Service & Operation Admin is responsible for managing the daily operations of the Centre. This role involves engaging with customers and ensuring a smooth operational flow to enhance their experience.
The Internship Customer Service is responsible for providing prompt and professional support to users, agents, and partners. This role plays a crucial part in ensuring customer satisfaction and maintaining high standards of service quality in a fast-paced environment.
The Customer Support Executive (Mandarin Speaking) is responsible for providing exceptional service and support to clients. This role is crucial in fostering positive relationships and ensuring a seamless customer experience through effective communication and problem resolution.
The Customer Service Representative (Mandarin / Cantonese) is responsible for addressing customer inquiries and providing support through various communication channels. This role plays a crucial part in ensuring customer satisfaction and maintaining the company's reputation for excellent service.
The Internship ERP Helpdesk Support Engineer is responsible for providing remote assistance for the client's internal ERP system. This role involves diagnosing and resolving issues while ensuring effective communication with users and maintaining high standards of customer service.
The Customer Success Executive (Accounting Tech) is responsible for providing exceptional support to customers and ensuring their success with our products. This role involves engaging with customers through various communication channels to resolve queries and enhance their experience.
The Telemarketer is responsible for engaging with potential customers to promote products and services. This role involves building relationships, addressing inquiries, and driving sales while ensuring a positive customer experience.
The Officer, Customer Liaison is responsible for providing timely and effective technical support to end-users onsite. This role plays a crucial part in ensuring smooth operations by addressing hardware, software, and connectivity issues while collaborating with the ICT team.
The Customer Relations Specialist is responsible for managing client inquiries and ensuring customer satisfaction. This role involves maintaining strong relationships with clients and developing customer service strategies to enhance the overall client experience.
The Customer Service Agent (Disputes & Resolution) is responsible for managing customer disputes related to payments and transactions. This role plays a crucial part in ensuring timely and fair resolutions while adhering to internal policies and regulatory standards.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.