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The Executive, Live Chat is responsible for providing exceptional real-time customer support through online chat. This role requires excellent communication and problem-solving skills to ensure a positive brand experience in a fast-paced digital environment.
The Process Executive (Voice Support – Korean language) is responsible for providing voice support and ensuring compliance with quality and productivity standards. This role operates in a fast-paced environment, requiring effective communication and problem-solving skills in both English and Korean.
The User Feedback Position is responsible for analyzing user feedback to enhance product quality. This role plays a crucial part in improving user experience by addressing issues and communicating effectively with users.
The Associate Customer Success is responsible for supporting primary Customer Success Managers in nurturing post-sale relationships with customers. This role plays a crucial part in ensuring customer satisfaction and fostering long-term relationships through proactive communication and collaboration.
The Internship Customer Support is responsible for assisting the Asset Recovery & Disposal Team in managing customer inquiries. This role involves direct communication with customers and collaboration with internal departments to ensure timely resolution of issues.
The Voice Support – Arabic Language is responsible for providing operational support through outbound calls to review attributes according to the GDO Policy. This role plays a crucial part in ensuring compliance with quality and productivity standards in a fast-paced environment.
The Skyway Crew 1 is responsible for ensuring a smooth boarding process for customers using the Skyway gondolas. This role plays a crucial part in maintaining customer satisfaction and safety in a busy environment.
The Advisor I, Mandarin Chat Support is responsible for providing customer service support through various communication channels. This role involves resolving routine issues related to the client's products or services in a fast-paced environment.
The E-Commerce Executive (Customer Service) is responsible for managing customer inquiries regarding the products offered. This role plays a crucial part in ensuring a positive customer experience through effective support and problem resolution.
The Japanese Technology Support is responsible for providing first-level technical assistance to customers fluent in Japanese. This role plays a crucial part in ensuring customer satisfaction through effective troubleshooting and support in a dynamic work environment.
The Mandarin Airline Customer Service representative is responsible for addressing customer inquiries and providing information about flight schedules and services. This role involves assisting customers through various channels during the night shift, ensuring a high level of satisfaction and effective communication.
The Query Management - Japanese Speaker is responsible for managing customer claims and queries related to forward orders. This role involves coordinating with internal teams and partners to ensure effective resolution of customer issues.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.