Global Business Services Jobs in Malaysia

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Showing 235 jobs matching your filters

Analyst, HR Services

Air Liquide
Full-Time

The Analyst role at Air Liquide in Kuala Lumpur focuses on managing China payroll operations and supporting HR services within the APAC region. The position involves handling payroll processes, liaising with vendors, ensuring compliance, and contributing to process improvements and audit activities.

Kuala Lumpur
Undisclosed

Business Development Executive

RA Marketing
Full-Time

The Business Development Executive role focuses on generating revenue and expanding the customer base in Malaysia and Singapore through strategic sales planning. The position involves building client relationships, identifying new business opportunities, and maintaining sales pipelines for forecasting. The executive also collaborates with various stakeholders to understand client needs and ensure satisfaction.

Selangor
Undisclosed

HR ASSISTANT/EXECUTIVE

GOLDEN DONUTS SDN BHD
Full-Time

The HR Assistant/Executive will manage various HR functions including recruitment, payroll, employee grievances, and policy compliance with minimal supervision. The role requires maintaining confidentiality and ensuring adherence to company policies and local laws.

Selangor
Undisclosed

APAC HR Services Hub Associate

Chubb
Full-Time

This role involves providing HR support services to employees in the APAC region. The position focuses on addressing HR-related queries and improving processes to enhance the employee experience through effective support.

Kuala Lumpur
Undisclosed

Human Resources Executive

ASHITA GROUP SDN BHD
Full-Time

This role involves managing recruitment, maintaining employee records, and supporting various HR functions including policy drafting, compliance, and employee relations. The position also includes organizing company events and contributing to building a positive workplace culture. The candidate will work closely with management and employees to support the overall human resources operations.

Selangor
Undisclosed

R00228886 Genesys Manager - S&C GN Song Service

Accenture Malaysia
Full-Time

The role is a Genesys Manager position focused on helping businesses enhance their sales and customer service. The job involves working with innovative tools and collaborating with a diverse team on global projects.

Kuala Lumpur
Undisclosed

Admin Assistant

Koong Woh Tong Sdn Bhd
Full-Time

This position is for an Admin Assistant responsible for providing general administrative and operational support within the organization. The role includes managing office supplies, handling reception duties, and performing daily tasks to maintain smooth office operations.

Kuala Lumpur
MYR 2500 - 3000

Procure To Pay Analyst (Mandarin Speaking)

Accenture Malaysia
Full-Time

The Procure To Pay Analyst (Mandarin Speaking) is responsible for overseeing the daily procure-to-pay operations and managing performance to meet client agreements. The role includes managing client interactions, supporting process improvements, and contributing to team development while ensuring compliance with policies.

Selangor
Undisclosed

HR Services Operations (Payroll) Associate / Analyst (Japanese Speaking)

Accenture Malaysia
Full-Time

The HR Services Operations (Payroll) Associate / Analyst (Japanese Speaking) is responsible for ensuring accurate and timely payroll processing while maintaining payroll records and ensuring compliance with relevant laws and regulations. The role involves handling payroll data, supporting payroll inquiries, and staying informed about tax and wage laws. Proficiency in Japanese and attention to detail are essential for this position.

Selangor
Undisclosed

Head Of Human Resources

Eastern & Oriental Berhad
Full-Time

The Head of Human Resources at Eastern & Oriental Berhad is a senior leadership position based in Kuala Lumpur, responsible for developing and implementing HR and administrative strategies. The role focuses on enhancing organizational performance, employee engagement, and governance to support the company's growth.

Kuala Lumpur
Undisclosed

Internship Office Admin / 办公室行政实习生

W Talent Academy
Internship

This position is for an Office Admin Intern based in Kuala Lumpur. It offers an opportunity to gain practical experience in office administrative tasks while receiving an allowance ranging from RM800 to RM1500.

Kuala Lumpur
MYR 800 - 1500

Personal Assistant

27 Marketing Sdn Bhd
Full-Time

This role is for a Personal Assistant who will support the founder by managing daily operations, administrative tasks, communication, and coordination with various teams. The position requires handling personal errands, event assistance, and sourcing, all while aligning with the brand's aesthetics and values.

Selangor
Undisclosed

By SuperJobs Career Team · Updated May 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.