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The Executive Housekeeper is responsible for overseeing the cleaning and maintenance of guestrooms, public spaces, and employee areas. This role includes managing daily housekeeping operations, supervising staff, and ensuring guest satisfaction while adhering to budget and operational standards.
The Loyalty & Care Inbound Call Associate role involves assisting guests traveling with Marriott by handling inbound contacts in English and Korean. The position focuses on providing information and support related to reservations, loyalty, and customer care while ensuring adherence to company policies and quality standards.
The Guest Experience Expert (Front Office Agent) role involves providing a memorable and unique experience for hotel guests throughout their stay. The position includes processing operational needs, addressing guest requests, completing reports, and sharing local highlights while adhering to company policies and maintaining professional standards. Physical activity such as standing, walking, and lifting objects is expected as part of the job.
The IT Manager at Sheraton Johor Bahru is responsible for managing all technology operations and support staff at the property. The role involves overseeing technology planning, implementation, and maintenance to meet the property's needs and ensure smooth IT operations.
This role is a paid University Internship in Human Resources at Marriott. It provides hands-on experience in hotel operations and exposure to the travel industry culture, supporting future career development.
The Malaysia - 2025 Voyage Program - Revenue is a full-time leadership development program designed for recent university graduates. It offers participants hands-on experience and training in revenue management within the hospitality industry. The program includes real-world assignments and rotations across hotel functions.
A Cabin Crew role focused on passenger safety, security, and high-quality service delivery. Responsible for managing in-flight procedures and ensuring a comfortable environment for travelers.
The Front Office Assistant at a hotel is responsible for greeting guests, assisting with check-in and check-out, managing reservations, handling inquiries and complaints, and providing information about hotel services and local attractions. The role also includes processing payments and completing administrative tasks related to hotel occupancy and revenue.
The role of Internship Front Office Receptionist at the spa involves welcoming guests, managing bookings, and providing information about spa services. The position includes assisting with check-in and check-out, handling inquiries, scheduling, promoting treatments, and performing both administrative and operational tasks.
This position is for a receptionist at a spa, involving rotating night and morning shifts. The role includes managing guest services, front desk operations, and promoting spa treatments while ensuring smooth daily functioning.
The Guest Experience Expert (Reception) at Marriott Executive Apartments Kuala Lumpur is responsible for creating memorable experiences for guests by assisting with check-in and check-out, addressing guest requests, and providing local information. The role requires physical activity, adherence to company policies, and professional communication.
The role involves creating memorable dining experiences for guests by performing tasks such as setting tables, serving, and maintaining cleanliness. The position requires adherence to safety, quality, and company standards while ensuring professional communication and appearance.
By SuperJobs Career Team · Updated May 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.