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The F&B and Event Service Expert (Hostess) is responsible for creating a memorable and unique experience for guests. This role involves engaging with guests and ensuring a welcoming environment while maintaining high standards of service and cleanliness.
The Spa Support Expert is responsible for supporting essential spa functions within hotels. This role contributes to creating a memorable and unique spa experience for guests through various tasks and interactions.
The Reservations Associate is responsible for supporting fast-growing operations by handling inbound inquiries from guests and corporate clients. This role is crucial in converting incoming leads into confirmed bookings while ensuring an exceptional customer experience.
The Maintenance Electrician is responsible for ensuring the electrical systems of the hotel are functioning efficiently. This role involves performing routine inspections and troubleshooting electrical issues to maintain a safe and comfortable environment for guests.
The Executive Housekeeper is responsible for managing the daily operations of the housekeeping department. This role plays a crucial part in ensuring guest satisfaction through the maintenance of cleanliness and organization in all areas of the hotel.
The Loyalty & Care Inbound Call Associate (Bilingual in English & Korean) is responsible for providing exceptional service to guests as they embark on their travel journeys. This role plays a crucial part in enhancing customer satisfaction and loyalty by addressing inquiries and resolving issues effectively.
The IT Manager is responsible for overseeing all technology planning and implementation at Sheraton Johor Bahru. This role plays a critical part in ensuring that the property's technology needs are met while supporting the overall objectives of the hospitality business.
The University Intern - Human Resources is responsible for supporting the HR department in various functions. This role provides an opportunity to gain practical experience in hotel operations and understand the hospitality industry.
The Malaysia - 2025 Voyage Program - Revenue is responsible for developing future leaders in revenue management within the hospitality industry. This program offers recent graduates a unique opportunity to gain practical experience and leadership training through hands-on assignments and collaborative projects.
The Event Executive is responsible for managing guest interactions and ensuring a seamless event experience. This role plays a crucial part in promoting brand awareness and supporting sales initiatives within a dynamic hospitality environment.
The Cabin Crew is responsible for ensuring the safety, security, and comfort of passengers throughout their journey. This role involves managing in-flight emergencies and providing exceptional customer service in a fast-paced aviation environment.
The Front Office Assistant is responsible for providing exceptional customer service to guests during their stay. This role plays a crucial part in ensuring a positive first impression and smooth operational flow at the hotel.
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By SuperJobs Career Team · Updated September 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.