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The Housekeeper role involves overseeing daily housekeeping operations to ensure cleanliness and guest satisfaction. You will manage budgets and coordinate with various departments to maintain high standards of service.
The Guest Experience Supervisor at Sheraton Johor Bahru oversees the guest check-in process, manages guest accounts, and ensures quality and safety standards are met. The role involves supporting guest requests, training employees, and maintaining professionalism and confidentiality.
The Guest Experience Executive is responsible for managing guest check-ins, verifying identities, processing payments, and assigning rooms. The role includes maintaining guest accounts, preparing reports, handling guest requests, supporting employee training, and ensuring quality service standards.
The Guest Service Crew role focuses on providing exceptional customer service in a dynamic environment. You will engage with guests, manage ticketing processes, and ensure a positive experience for all visitors. This position is ideal for those looking to build a career in hospitality.
The Cluster Assistant Marketing Manager at Marriott is responsible for promoting brand awareness and maximizing revenue while maintaining guest loyalty. The role includes communicating with potential owners, providing general office support, assisting in employee training, and ensuring compliance with company policies and guest service standards.
The Banquet Supervisor leads and oversees a team to ensure high standards of service and cleanliness in banquet settings. This role involves coordinating staff activities, maintaining company policies, and providing professional guest service in a dynamic environment.
The Rooms Controller role involves managing room assignments and guest check-ins based on specific requests and preferences. The position requires coordinating reservation details, handling guest communication, and supporting the hotel's operational policies and team objectives.
The Supervisor in the Loyalty & Admin Office is responsible for ensuring Elite guests have a high-quality stay experience. The role involves engaging with Elite members, managing the delivery of benefits programs, and providing professional guest service according to company standards.
This role involves ensuring the cleanliness and overall appearance of Marriott Executive Apartments. The position includes performing various housekeeping duties while adhering to safety standards and company policies to support a positive guest experience.
The Director of Sales at a luxury hotel leads segmented sales efforts across multiple market segments, including group, transient, association, and corporate. The role involves implementing sales strategies, managing daily sales activities, and building long-term customer relationships to achieve revenue goals and ensure guest and employee satisfaction.
The Sales Executive is responsible for managing customer inquiries and lead requests for group bookings within defined parameters. The role involves coordinating with various sales channels and internal teams to support sales efforts and meet revenue goals in a hospitality setting.
The Guest Experience Expert (Front Office & Concierge) is responsible for providing comprehensive services to guests throughout their stay at a hotel. This role includes handling operational tasks, responding to guest requests, and sharing local information while adhering to company policies and maintaining a professional appearance and communication.
By SuperJobs Career Team · Updated May 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.