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The Executive - Guest Xperience Centre is responsible for creating a positive and memorable experience for guests. This role serves as the first point of contact for the Centre, playing a pivotal role in delivering an above-and-beyond guest experience.
The Technician is responsible for addressing and resolving guest repair requests. This role plays a crucial part in maintaining the hotel's operational standards and ensuring guest satisfaction through effective maintenance support.
The Assistant Manager / Manager for Hostel is responsible for the overall management and administration of hostels. This role ensures the safety and comfort of residents while maintaining compliance with regulations and overseeing staff.
The Valet Manager (Laundry) is responsible for overseeing the daily operations and services of the hotel laundry department. This role plays a crucial part in ensuring guest satisfaction and optimizing the department's financial performance within the hospitality environment.
The Navigator/Lobby Ambassador is responsible for providing guests with a memorable and unique experience throughout their stay. This role involves engaging with guests and ensuring their needs are met in a professional and welcoming environment.
The Chef de Partie - Pastry is responsible for preparing special meals and ensuring high-quality food presentation. This role plays a crucial part in maintaining the culinary standards and guest satisfaction in a fast-paced hospitality environment.
The Officer-Loss Prevention is responsible for ensuring the safety and security of the property and its guests. This role involves active monitoring and response to security incidents, contributing to a safe environment for all.
The Guest Experience Supervisor is responsible for ensuring a seamless check-in process and enhancing guest satisfaction. This role plays a crucial part in managing guest accounts and supporting the overall guest experience in a dynamic hospitality environment.
The Guest Experience Expert - AYS Agent is responsible for creating a memorable and unique experience for guests throughout their stay. This role involves delivering various services and addressing guest requests while maintaining professionalism and adhering to company policies and quality standards.
The Assistant Spa Director is responsible for overseeing the operation of M Spa. This role involves managing budgeting, marketing, and financial performance while enhancing guest and employee satisfaction.
The University Intern (Front Office) is responsible for gaining practical experience in hotel operations. This role provides an immersive opportunity to learn about Marriott's culture and prepare for a career in the travel and hospitality industry.
The Guest Experience Expert (Service Express) is responsible for providing guests with a memorable and unique experience throughout their stay. This role involves delivering a variety of services, addressing guest needs, and maintaining professionalism in a dynamic hospitality environment.
By SuperJobs Career Team · Updated July 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.