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The Homestay Operations & Maintenance Technician is responsible for ensuring the comfort and satisfaction of guests through effective maintenance and technical support of air-conditioning systems. This role plays a crucial part in maintaining high service standards and enhancing the overall guest experience in the homestay environment.
The Sales Coordinator - Proactive is responsible for supporting the Sales & Marketing team through various administrative tasks. This role plays a crucial part in enhancing brand image and maximizing revenue through effective communication and organization.
The Guest Experience Expert (Reception) is responsible for creating a memorable and unique experience for guests throughout their stay. This role involves delivering a variety of services in a dynamic hospitality environment, ensuring guest satisfaction and adherence to company standards.
The Marketing Executive is responsible for promoting brand awareness internally and externally. This role maximizes revenue through effective sales techniques while ensuring exceptional guest service and maintaining guest loyalty.
The F&B and Event Service Expert is responsible for creating a memorable and unique dining experience for guests. This role involves a variety of tasks that contribute to the overall guest satisfaction in a dynamic hospitality environment.
The Housekeeper is responsible for overseeing daily housekeeping operations to ensure a clean and welcoming environment. This role involves managing budgets, coordinating with departments, and addressing guest needs to maintain high standards of service.
The Purchasing Coordinator is responsible for managing the procurement process and ensuring efficient inventory control. This role plays a crucial part in maintaining operational standards and supporting team dynamics within the hospitality environment.
The Chinese Restaurant Manager is responsible for overseeing daily operations within the restaurant. This role plays a crucial part in enhancing guest and employee satisfaction while ensuring compliance with food and beverage policies.
The Guest Experience Supervisor is responsible for overseeing the guest check-in process and ensuring a high level of guest satisfaction. This role plays a crucial part in managing guest accounts and supporting the overall guest experience at Sheraton Johor Bahru.
The Sales Coordinator is responsible for supporting the Sales & Marketing team in various administrative tasks. This role plays a crucial part in enhancing the brand image and maximizing revenue while ensuring guest loyalty.
The Guest Experience Executive is responsible for ensuring a seamless check-in process for guests. This role significantly impacts guest satisfaction by providing exceptional service and support in a dynamic hospitality environment.
The Operation Manager (East Malaysia) is responsible for overseeing the daily operations of the company. This role plays a crucial part in coordinating with headquarters to implement effective business plans and strategies, ensuring operational excellence across the region.
By SuperJobs Career Team · Updated July 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.