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The Guest Experience Expert at Sheraton Johor Bahru is responsible for delivering memorable and unique experiences to guests during their stay. This role includes facilitating guest requests and check-in/check-out processes while maintaining a professional appearance and adhering to company policies. The position involves engaging with guests to enhance their overall experience and supporting a safe and high-quality work environment.
The Malaysia - 2025 Voyage Program in Rooms Operations at Marriott International is a full-time leadership development opportunity aimed at recent university graduates. Participants will gain practical experience and develop leadership skills in hotel operations over an 18-month paid program.
The Rooms Controller is responsible for managing room assignments, guest check-in and pre-registration procedures, and coordinating with other departments to ensure guest satisfaction. This role involves handling reservations, billing verification, and maintaining company policies while assisting guests in a professional manner.
The Guest Experience Expert (Telephone Operator) at Marriott Executive Apartments Kuala Lumpur is responsible for delivering a range of services to ensure guest satisfaction and support the business operations. This role involves physical activities and requires maintaining professional standards while assisting guests throughout their stay.
The Executive Assistant at Sheraton Johor Bahru is responsible for various administrative tasks including greeting visitors, managing correspondence, and operating office equipment. The role requires professional communication, guest service, teamwork, and maintaining confidentiality in a hotel environment.
The Barista role at Soul Eatery involves preparing and serving beverages while ensuring a clean and efficient work environment. Candidates should possess strong customer service skills and the ability to multitask effectively.
The Banquet Manager at Sheraton Kota Kinabalu leads the banquet team to deliver high-quality service while managing operational and financial aspects of banquet events. This role involves coordinating event success through effective communication, staff management, and adherence to established standards and policies.
The HR Executive role focuses on talent acquisition and personnel services, managing recruitment processes and employee welfare. This position requires strong interpersonal skills and the ability to oversee employee accommodations and satisfaction.
The Guest Service Manager will oversee all front office operations and ensure exceptional guest experiences at the First World Hotel. This role involves managing a team, enhancing guest satisfaction, and collaborating with various departments to improve service delivery.
The Internship Operations Administrator at Blueground supports the day-to-day operations of serviced apartments in Kuala Lumpur, focusing on procurement and inventory management. This role is designed for students or fresh graduates looking to gain practical experience in hospitality operations.
The Run Concierge at a recreational facility is responsible for encouraging and scheduling guest participation in recreational activities while promoting a safe and welcoming environment. The role involves providing information, maintaining equipment, ensuring safety compliance, and supporting guests according to company standards.
The Loss Prevention Officer is responsible for maintaining safety and security throughout the property by patrolling, monitoring security systems, responding to emergencies, and investigating incidents. The role involves assisting guests, handling disturbances, and ensuring compliance with company policies and safety standards.
By SuperJobs Career Team · Updated May 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.