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The F&B Service Supervisor - Hostess is responsible for ensuring effective teamwork among staff to provide optimal service and meet guest needs. This role plays a crucial part in maintaining high standards of service quality and operational efficiency in a dynamic hospitality environment.
The Receptionist is responsible for providing exceptional guest service and managing front desk operations in a spa environment. This role plays a crucial part in ensuring a welcoming atmosphere and smooth operational flow for guests during both day and night shifts.
The Director of Sales is responsible for leading and managing all sales activities at Sheraton Johor Bahru. This role plays a crucial part in building long-term customer relationships and achieving property sales objectives.
The Reservations Supervisor is responsible for overseeing the accuracy of room blocks, reservations, and group market codes. This role plays a crucial part in ensuring a seamless reservation process and enhancing guest satisfaction at Sheraton Kota Kinabalu.
The Guest Service Agent (Club Lounge) is responsible for processing guest check-ins, check-outs, room assignments, and related requests while ensuring accurate billing and secure payment handling. This role plays a crucial part in enhancing guest satisfaction through professional service and effective communication in a dynamic hospitality environment.
The Sales Manager is responsible for proactively soliciting and managing sales opportunities. This role focuses on fostering long-term, value-based customer relationships to achieve sales objectives in a dynamic hospitality environment.
The Receptionist is responsible for welcoming and assisting guests with check-in and general inquiries. This role plays a crucial part in ensuring a seamless guest experience by managing various administrative tasks and collaborating with other staff members.
The Outlet Manager is responsible for overseeing the daily operations of the outlet, ensuring exceptional service and guest satisfaction. This role significantly impacts the overall performance and growth of a leading hospitality brand.
The Front Office Manager is responsible for overseeing the operations and performance of the front office department. This role plays a crucial part in ensuring high-quality service and efficient management of resources within a dynamic hospitality environment.
The Assistant Human Resources Manager is responsible for supporting daily Human Resources activities at Renaissance Johor Bahru. This role plays a crucial part in delivering HR services that meet employee needs and business objectives while ensuring compliance with relevant laws and procedures.
The Operations Crew is responsible for supporting the daily operations and enhancing the customer experience at Pickle Social Club. This role is integral to fostering a vibrant atmosphere within a fast-growing fitness community.
The Branch Manager / Branch Supervisor is responsible for leading the outlet to achieve sales targets. This role involves overseeing daily operations, managing staff, and ensuring customer satisfaction in a dynamic work environment.
By SuperJobs Career Team · Updated July 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.