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The Guest Experience Expert (Front Office & Concierge) is responsible for delivering memorable and unique guest experiences. This role plays a crucial part in ensuring guests have a seamless and enjoyable stay at the hotel.
The Guest Experience Expert is responsible for delivering a memorable and unique experience to guests throughout their stay. This role involves engaging with guests and facilitating smooth operations to enhance their overall experience at the Sheraton Johor Bahru.
The Malaysia - 2025 Voyage Program - Rooms Operations is responsible for developing future leaders in hotel operations. This program offers recent graduates the opportunity to gain practical experience and leadership skills in a dynamic hotel environment.
The Guest Experience Expert (Telephone Operator) is responsible for creating memorable and unique experiences for guests throughout their stay. This role involves a hands-on approach to supporting guests and the business in a dynamic hospitality environment.
The Executive Assistant is responsible for providing administrative support to ensure efficient operation of the office. This role involves interacting with guests and team members, contributing to a professional and welcoming environment at Sheraton Johor Bahru.
The Banquet Manager is responsible for directing and motivating the banquet team while ensuring high-quality service. This role plays a crucial part in the success of events by managing operations, training staff, and maintaining communication with all stakeholders.
The Sales Executive is responsible for expanding the business network of NZ World Tours & Travels Sdn Bhd. This role involves building and nurturing relationships with various travel industry partners to enhance service offerings and drive business growth.
The Internship For Hospitality Associate is responsible for supporting culinary and food preparation tasks within a dynamic team environment. This role provides a unique opportunity to learn from experienced professionals while enhancing practical skills in the hospitality industry.
The Guest Service Manager is responsible for overseeing and coordinating all front office operations to ensure exceptional guest experiences. This role impacts the overall guest satisfaction and service delivery within the hospitality environment of First World Hotel.
The Internship Operations Administrator (Hospitality) is responsible for supporting the day-to-day operations of serviced apartments. This role provides valuable hands-on experience in hospitality operations, focusing on procurement and inventory management.
The Run Concierge is responsible for encouraging and scheduling guests to participate in recreation activities. This role plays a vital part in creating a fun and relaxing atmosphere for guests while ensuring their safety and satisfaction.
The Assistant Concierge Manager is responsible for supporting all aspects of concierge functions in accordance with hotel standards. This role plays a crucial part in ensuring a memorable and personalized stay for guests by coordinating with various departments and maintaining high service standards.
By SuperJobs Career Team · Updated July 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.