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The Assistant At Your Service Manager at Sheraton Johor Bahru supports the Front Office Manager in overseeing front office operations and supervising staff. The role focuses on coordinating various front office areas to ensure efficient guest services and satisfaction.
The Assistant Manager/Manager in the Executive Lounge is responsible for managing the experience of Elite members, ensuring high-quality service throughout their stay. This role involves overseeing daily operations, handling guest issues, and supporting a team to maintain service standards and member satisfaction.
Oversees all property technology operations, including system maintenance, planning, and implementation. Acts as a key technical advisor to management to ensure IT infrastructure supports business objectives.
Serves as the property Manager on Duty, overseeing all operations and ensuring high-quality guest services. Acts as the primary point of contact for resolving guest issues and managing property-wide operational standards.
The Director of Rooms at Sheraton Kota Kinabalu oversees the planning, development, and evaluation of the property's rooms department. This role ensures alignment with brand standards and business strategies to meet customer needs, enhance employee satisfaction, and drive financial performance.
The Senior Loss Prevention Officer at JW Marriott is responsible for ensuring safety and security throughout the property. This role includes monitoring security systems, responding to emergencies, and managing guest and employee incidents in a luxury hotel environment.
The Front Office Supervisor at a hotel is responsible for leading and managing the front office team, including scheduling, training, and performance management. The role also involves overseeing front desk operations, resolving guest issues, and handling financial and administrative tasks related to front office functions.
The Guest Experience Expert (Front Office Agent) is responsible for providing guests with a memorable and unique experience during their stay. The role includes managing operational tasks, addressing guest requests, and sharing information about local attractions while adhering to company policies and maintaining professional standards.
The Loyalty Manager is responsible for managing the recognition and engagement of Elite members at Moxy Hotels. This role involves overseeing the entire member experience, coordinating service quality, and managing part of the Loyalty Operations department to ensure delivery of the Elite benefits program.
The Assistant Front Office Manager supports the Front Office Manager in supervising front office functions and staff, ensuring efficient operations and guest satisfaction. This role involves leading teams, maintaining service standards, and collaborating with management to optimize departmental performance.
The Customer Service Officer serves as the primary point of contact for club members and guests, providing professional and welcoming support. The role focuses on delivering customer service, managing enquiries and membership matters, and maintaining front desk operations to support member retention through positive interactions.
The role involves creating bilingual social media content, editing videos, designing visuals, and assisting in content planning while maintaining brand consistency across platforms.
By SuperJobs Career Team · Updated June 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.