Connect with leading companies and kickstart your career journey.
Showing 249 jobs matching your filters (Page 13 of 21)
The Customer Success Executive (Accounting Tech) is responsible for providing exceptional support to customers and ensuring their success with our products. This role involves engaging with customers through various communication channels to resolve queries and enhance their experience.
The Telemarketer is responsible for engaging with potential customers to promote products and services. This role involves building relationships, addressing inquiries, and driving sales while ensuring a positive customer experience.
The Officer, Customer Liaison is responsible for providing timely and effective technical support to end-users onsite. This role plays a crucial part in ensuring smooth operations by addressing hardware, software, and connectivity issues while collaborating with the ICT team.
The Customer Relations Specialist is responsible for managing client inquiries and ensuring customer satisfaction. This role involves maintaining strong relationships with clients and developing customer service strategies to enhance the overall client experience.
The Customer Service Agent (Disputes & Resolution) is responsible for managing customer disputes related to payments and transactions. This role plays a crucial part in ensuring timely and fair resolutions while adhering to internal policies and regulatory standards.
The Process Executive - Maps (Non Voice - Mandarin Speaker) is responsible for performing basic review operations to ensure compliance with client policies. This role involves verifying and analyzing listing data while collaborating with team leads to maintain quality targets in a fast-paced environment.
The Receptionist is responsible for providing front desk support and ensuring a welcoming environment for guests and visitors. This role plays a crucial part in maintaining the office's operational flow and supporting upper management with various administrative tasks.
As a Customer Service Executive, you will play a crucial role in delivering exceptional customer service and resolving inquiries efficiently. This position offers an opportunity to work in a hybrid setting while being part of a dynamic team.
The Specialist, Account Manager (English Speaker) is responsible for managing complex client accounts and developing processes to maintain favorable client relationships. This role plays a crucial part in ensuring client satisfaction and operational efficiency by managing customer interactions and service contracts.
The Technical Customer Service Representative is responsible for providing exceptional support to customers through various communication channels. This role involves troubleshooting technical issues and ensuring a high level of customer satisfaction during night shifts.
The Account Executive (Client Servicing) is responsible for managing day-to-day communication with clients. This role involves building strong relationships and providing timely solutions to ensure client satisfaction and foster long-term partnerships.
The Engineer III, Customer Service is responsible for providing timely and effective technical support for end-users. This role plays a crucial part in ensuring smooth operations by addressing hardware, software, and connectivity issues in a professional manner.
Narrow the search to where you want to work. Counts are live and update as employers post and close roles.
By SuperJobs Career Team · Updated October 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.