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The Associate Professional, Customer Success (Adobe) is responsible for acting as a liaison between vendors and the organization. This entry-level role involves closely supervised work, focusing on building positive vendor relationships and ensuring effective communication.
The Product Technical Support is responsible for providing technical assistance and support related to AED services and equipment. This role involves engaging with clients to ensure high-quality service delivery and achieving sales targets.
The Service Coordinator is responsible for overseeing the after-sales service operations. This role ensures efficient handling of customer inquiries and service requests, contributing to overall customer satisfaction.
The Executive, Contact Centre is responsible for delivering world-class customer service. This role involves managing customer expectations and resolving issues effectively while supporting management in process improvements.
The Customer Service Executive is responsible for handling customer inquiries through various channels such as phone, email, and live chat. This role requires effective communication skills and the ability to work in a dynamic environment to ensure high customer satisfaction.
The Customer Experience (Escalation) Specialist is responsible for managing user inquiries and resolving complaints effectively. This role plays a crucial part in enhancing customer satisfaction and operational efficiency within the organization.
The Customer Service Representative is responsible for contacting potential customers through phone calls and messaging platforms. This role involves explaining the company's products and services professionally while maintaining strong relationships with existing customers.
The Internship Customer Service Intern is responsible for providing exceptional service to customers through various communication channels. This role involves managing inquiries and issues while ensuring a professional and courteous interaction with clients.
The Customer Service (Mandarin Speaker) is responsible for addressing customer inquiries through various communication channels. This role requires strong communication skills and the ability to provide accurate information while ensuring a positive customer experience.
The Customer Service Executive is responsible for supporting various administrative tasks that ensure compliance with ISO standards and finance audit requirements. This role plays a crucial part in maintaining operational efficiency and accuracy within the organization.
The Content Moderator - Indonesian Speaker is responsible for ensuring the safety of online communities by reviewing and analyzing user-generated content. This role plays a crucial part in maintaining a positive, safe, and inclusive environment for users.
The Senior Executive, Customer Service is responsible for engaging with potential customers to facilitate car bookings. This role plays a crucial part in enhancing customer satisfaction and promoting CARSOME's services through effective communication.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.