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The Customer Service Supervisor is responsible for overseeing the order reception and verification process from customers. This role requires effective communication and attention to detail to ensure customer satisfaction and smooth order handling.
The Account Cum Admin Assistant is responsible for managing customer communications and handling requests efficiently. This role plays a crucial part in ensuring smooth information flow between departments while supporting both customer needs and internal operations.
The Online Sales Support Specialist is responsible for being the first point of contact for customers. This role plays a crucial part in ensuring effective communication and high customer satisfaction through various channels.
The Customer Service Executive is responsible for managing the full vacant possession process and ensuring customer satisfaction. This role involves direct interaction with tenants and property owners, requiring effective communication and coordination skills.
The Front Desk Admin is responsible for providing exceptional customer service as the first point of contact for clients and visitors. This role plays a crucial part in maintaining a welcoming environment and effective communication within the organization.
The Executive - Customer Experience and Engagement is responsible for managing the Care+ Service Hub to ensure customer inquiries are addressed promptly. This role involves acting as a liaison between customers and service providers, facilitating smooth communication and issue resolution.
The Information Assistant is responsible for providing exceptional customer service and acting as a liaison between customers and the Facility Management team. This role plays a crucial part in ensuring a smooth and positive experience for all visitors at Mitsui Outlet Park.
The B2B Customer Support Internship is responsible for engaging with clients to resolve inquiries and build rapport. This role involves assisting the Order to Cash team and collaborating with various departments in a fast-paced environment within a global financial messaging service provider.
The Customer Service Executive is responsible for being the first point of contact for users of our E-hailing App. This role is vital in managing customer interactions and enhancing overall user satisfaction through effective communication and problem resolution.
The Sr Customer Service Representative is responsible for providing advanced customer support and ensuring client satisfaction. This role operates in a dynamic environment where effective communication and problem-solving skills are essential to meet customer needs.
The Receptionist is responsible for being the first point of contact for all clients and visitors at Gen Wellness. This role is crucial in providing a welcoming and professional environment, ensuring an exceptional experience for both clients and staff.
The Customer Service Executive is responsible for managing order processes and ensuring exceptional service delivery. This role involves building relationships with internal teams and external customers while overseeing fulfilment and sales administration.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.