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The Customer Service Assistant is responsible for providing friendly and helpful service to customers across various channels. This role plays a crucial part in ensuring a positive customer experience and supports customer loyalty initiatives.
The Customer Relations Officer is responsible for managing customer inquiries and providing exceptional service. This role plays a crucial part in enhancing customer experience and maintaining positive relationships with clients.
The Office Assistant is responsible for ensuring smooth communication with customers. This role is essential in fostering positive relationships and supporting the overall productivity of the team.
The Team Lead, Technical Support Center is responsible for overseeing daily operations to ensure effective customer issue resolution. This role impacts the overall performance of the support team and requires collaboration across departments to meet key performance indicators.
The Associate, Advertiser Solutions is responsible for supporting subscription-based advertisers by managing their programs effectively. This role plays a crucial part in ensuring advertiser satisfaction and program compliance, ultimately contributing to subscription renewals.
The Customer Solutions Analyst is responsible for delivering exceptional value to clients through high-quality technical support. This role involves navigating the complexities of the energy transition and ensuring a seamless customer experience.
The Customer Service Officer is responsible for being the first point of contact for members and guests. This role plays a crucial part in creating a welcoming environment and ensuring member satisfaction through excellent service.
The Customer Service Representative is responsible for delivering excellent customer service through various communication channels. This role involves addressing customer inquiries, resolving issues, and providing accurate information about the company's services.
The Mid Market Customer Growth Executive is responsible for driving client satisfaction, retention, and growth through effective client management. This entry-level position plays a crucial role in achieving business growth by fostering strong client relationships and collaborating with internal teams.
The Internship Customer Service Executive (Mandarin) is responsible for providing exceptional customer support in a dynamic e-commerce environment. This role offers interns the opportunity to develop their communication skills while engaging with customers across various platforms.
The Outbound Caller is responsible for contacting customers regarding overdue payments and assisting them in establishing payment plans. This role involves engaging with individuals to support their financial management while maintaining professionalism and accuracy in record-keeping.
The L1 Customer Service Agent is responsible for managing customer inquiries across various communication channels. This role plays a crucial part in ensuring customer satisfaction and maintaining compliance with established procedures.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.