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The Part-Time Customer Service Representative is responsible for assisting customers with inquiries and ensuring a positive shopping experience. This role plays a crucial part in enhancing customer satisfaction and loyalty within a dynamic retail environment.
The Customer Support Specialist is responsible for handling customer inquiries through various communication channels such as phone, email, and live chat. This role requires effective communication skills and the ability to work in a fast-paced environment to ensure high customer satisfaction and support the company's customer service initiatives.
The Operations Coordinator / Customer Experience Associate is responsible for ensuring guests have a memorable experience at Evolt Karting. This role involves assisting with daily operations and engaging with customers in a fun and dynamic environment.
The Customer Experience Business Analyst is responsible for obtaining and analyzing information to assist in creating effective targeted programs and services. This role plays a crucial part in supporting business growth by translating data into actionable insights for management.
The Customer Service (Online Sales) is responsible for being the first point of contact for customers. This role plays a crucial part in ensuring efficient handling of customer inquiries and maintaining high levels of customer satisfaction.
The Customer Service representative is responsible for providing exceptional support to our clients. This role involves engaging with customers through various channels to ensure their needs are met with professionalism and care.
The Collector Advisor is responsible for managing past-due accounts by contacting customers to remind them of their repayment obligations. This role involves high-volume communication and field visits to optimize recovery efforts and achieve monthly collection targets.
The Customer Service Representative is responsible for managing the end-to-end customer order cycle. This role supports the Australia region, ensuring timely delivery and maintaining high service quality through effective communication and coordination.
The Internship Customer Service Representative is responsible for providing exceptional telecom customer service and promoting various brands. This role involves working in a dynamic environment where effective communication and teamwork are essential for success.
The Senior Multi Channel Helpdesk (Korean Speaker) is responsible for providing exceptional support and enhancing customer experience in the ISV and Hi-Tech domains. This role operates in a hybrid work environment, focusing on effective communication and service improvement.
The Internship for Customer Service is responsible for being the primary point of contact for customers. This role involves managing inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced environment.
The Customer Service Executive is responsible for providing prompt, professional, and efficient support to users, agents, and partners. This role plays a crucial part in ensuring customer satisfaction and maintaining the integrity of financial transactions.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.