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The Mid Market Customer Growth Executive is responsible for driving client satisfaction, retention, and growth through effective client management. This entry-level position plays a crucial role in achieving business growth by fostering strong client relationships and collaborating with internal teams.
The Internship Customer Service Executive (Mandarin) is responsible for providing exceptional customer support in a dynamic e-commerce environment. This role offers interns the opportunity to develop their communication skills while engaging with customers across various platforms.
The Outbound Caller is responsible for contacting customers regarding overdue payments and assisting them in establishing payment plans. This role involves engaging with individuals to support their financial management while maintaining professionalism and accuracy in record-keeping.
The L1 Customer Service Agent is responsible for managing customer inquiries across various communication channels. This role plays a crucial part in ensuring customer satisfaction and maintaining compliance with established procedures.
The Part-Time Customer Service Representative is responsible for assisting customers with inquiries and ensuring a positive shopping experience. This role plays a crucial part in enhancing customer satisfaction and loyalty within a dynamic retail environment.
The Customer Support Specialist is responsible for handling customer inquiries through various communication channels such as phone, email, and live chat. This role requires effective communication skills and the ability to work in a fast-paced environment to ensure high customer satisfaction and support the company's customer service initiatives.
The Operations Coordinator / Customer Experience Associate is responsible for ensuring guests have a memorable experience at Evolt Karting. This role involves assisting with daily operations and engaging with customers in a fun and dynamic environment.
The Customer Experience Business Analyst is responsible for obtaining and analyzing information to assist in creating effective targeted programs and services. This role plays a crucial part in supporting business growth by translating data into actionable insights for management.
The Customer Service (Online Sales) is responsible for being the first point of contact for customers. This role plays a crucial part in ensuring efficient handling of customer inquiries and maintaining high levels of customer satisfaction.
The Customer Service representative is responsible for providing exceptional support to our clients. This role involves engaging with customers through various channels to ensure their needs are met with professionalism and care.
The Collector Advisor is responsible for managing past-due accounts by contacting customers to remind them of their repayment obligations. This role involves high-volume communication and field visits to optimize recovery efforts and achieve monthly collection targets.
The Customer Service Representative is responsible for managing the end-to-end customer order cycle. This role supports the Australia region, ensuring timely delivery and maintaining high service quality through effective communication and coordination.
Narrow the search to where you want to work. Counts are live and update as employers post and close roles.
By SuperJobs Career Team · Updated October 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.