Global Business Services Jobs in Malaysia

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Showing 235 jobs matching your filters

Internship

Beaks Development Sdn Bhd
Internship

This internship position involves assisting with managing employee records, supporting recruitment activities, and aiding in onboarding processes. The role provides experience in administrative tasks related to human resources within a team environment.

Selangor
Undisclosed

Internship MANAGEMENT

BYHISDAISY INTERNATIONAL SDN. BHD.
Internship

This internship in management involves supporting team organization and recruitment. The role provides practical experience in a business environment and developing skills in Excel and communication, located in Cheras.

Selangor
MYR 600 - 648

Internship Customer Service, Internship

THE D GROUP
Internship

This internship role involves providing customer service through live chat by resolving inquiries and troubleshooting issues. The position requires collaboration with teams to find solutions and educating customers about campaign mechanisms while processing applications and documentation in compliance with regulations.

Kuala Lumpur
MYR 600 - 1000

HR Services Operations (Talent Development & Management) Associate / Analyst (English Speaking)

Accenture Malaysia
Full-Time

This role is responsible for designing, delivering, and managing talent development initiatives aligned with strategic business goals. The position focuses on leadership development, succession planning, and building organizational capability to improve performance and employee retention. Collaboration with internal teams and external vendors is required to support these objectives.

Selangor
Undisclosed

Administrative & Onboarding Executive

Excel One & Associates Sdn Bhd
Full-Time

This role involves supporting a team by managing onboarding processes and administrative tasks. The individual will assist with document preparation, communication with clients, and provide general support to ensure smooth operations within the team.

Kuala Lumpur
MYR 2500 - 3000

HR Services Operations (Employee Relations) Associate (Thai Speaking)

Accenture Malaysia
Full-Time

This role involves supporting employee relations services for external clients in a client-facing BPO environment. The associate assists in handling cases, documentation, and policy coordination to ensure fair treatment of employees and compliance with labor regulations.

Kuala Lumpur
Undisclosed

Admin&HR

COCWONDER DIGITAL ENGINEERING
Full-Time

This role is for an Admin & HR Executive responsible for supporting daily office operations and human resources functions. The position involves handling administrative duties and assisting with recruitment, employee coordination, and maintaining HR documentation.

Kuala Lumpur
MYR 2800 - 3000

HR Services Operations (Employee Relations) Associate / Analyst (Thai Speaking)

Accenture Malaysia
Full-Time

The HR Services Operations (Employee Relations) Associate / Analyst (Thai Speaking) is responsible for promoting a positive work environment through fair treatment of employees and effective communication. This role involves resolving workplace conflicts, supporting organizational culture, and ensuring compliance with labor laws.

Selangor
Undisclosed

Internship Administration PJ UTAMA

FEIKEN BEARING
Internship

This internship role in administration involves managing purchase orders and invoices. The position provides opportunities to interact with customers, assist in sales processes, and work within a dynamic team environment.

Selangor
MYR 400 - 1000

Administrative Associate

SB JOONL AGENCY
Full-Time

This role is for an Administrative Associate at SBJOONLGROUP in Seremban responsible for assisting with client scheduling and various administrative tasks. The position requires communication with clients regarding insurance policies and the use of basic office tools like Google Docs and Canva.

Selangor
MYR 1800 - 2200

HR Services Operations (Payroll) Specialist (Korean Speaking)

Accenture Malaysia
Full-Time

This role is for an HR Services Operations Specialist fluent in Korean and English, responsible for managing payroll operations within a regional or global HR shared services environment. The specialist ensures compliance with labor, tax, and social insurance laws while collaborating with local and global teams and mentoring junior staff.

Selangor
Undisclosed

Internship Human Resources Associate (Hospitality)

Blueground (M) Sdn Bhd
Internship

This internship role supports the people operations of Blueground's hospitality team, offering exposure to various HR functions such as payroll, recruitment, and administrative tasks. It is designed for students or recent graduates seeking practical experience in human resources within a fast-paced startup environment.

Kuala Lumpur
MYR 600 - 1000

By SuperJobs Career Team · Updated May 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.