Global Business Services Jobs in Malaysia

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Showing 235 jobs matching your filters

Business Administration Junior Executive

Sutra Medi-Environ Sdn Bhd
Full-Time

The Business Administration Junior Executive is responsible for managing company records, schedules, and customer inquiries. The role involves supporting various administrative tasks to ensure the smooth operation of the office environment.

Selangor
MYR 2000 - 3000

Trust and Safety Associate - Turkish Support

Company
Full-Time

Review and moderate online content to ensure platform safety and compliance with client policies while handling sensitive materials with high emotional resilience.

Kuala Lumpur
Undisclosed

Internship HR / Admin

Talentify Media Sdn Bhd
Internship

This internship is an opportunity in HR/Admin at Talentify Media, designed for university or college students. The role offers hands-on experience in office operations and human resource management to develop skills for future careers.

Selangor
MYR 999

People & Culture Senior Executive /Executive (Expat & Recruitment Management)

Taylor's College
Full-Time

The People & Culture Senior Executive role focuses on managing international assignments for expatriate employees, including recruitment, well-being, relocation, immigration, and compensation in compliance with Singapore labour law. The position also supports HR departmental development, manages recruitment cycles, supervises team members, and collaborates closely with the People & Culture Manager.

Selangor
Undisclosed

Lead Analyst, Operations (Functional)

AIA Malaysia (Insurance)
Full-Time

The Lead Analyst, Operations role involves supporting and resolving issues for AIA's Business Users across Asia-Pacific, serving as the first point of contact for service requests and incident management. The position requires interaction with users at various levels, troubleshooting, and coordination with team leads and vendors to ensure effective service delivery and continuous improvement of technology solutions.

Kuala Lumpur
Undisclosed

Regional Payroll Specialist (Taiwan, Korea, Japan, Mangolia)

Schneider Electric
Full-Time

The Regional Payroll Specialist role involves managing payroll processes for Taiwan, Japan, South Korea, and Mongolia. The position ensures payroll accuracy and compliance with regulations while supporting process improvements.

Kuala Lumpur
Undisclosed

Customer Service Analyst (Mandarin Speaker)

Accenture Malaysia
Full-Time

The Customer Service Analyst (Mandarin Speaker) role involves providing support to partners throughout their lifecycle, addressing inquiries and resolving issues via multiple communication channels. The position requires effective communication in both Mandarin and English to assist partners with various aspects such as program benefits and portal access.

Kuala Lumpur
Undisclosed

Senior Executive, HR & Payroll (Support MY)

Tmf Regional Delivery Centre Sdn. Bhd.
Full-Time

The Senior Executive, HR & Payroll (Support MY) is responsible for managing payroll processing and providing HR and payroll advice in accordance with company standards and TMF Global Compliance. The role involves coaching team members, handling client inquiries, managing escalations, coordinating with Malaysian statutory bodies, and ensuring accurate payroll data management and report submissions.

Kuala Lumpur
Undisclosed

Administrative Assistant

NEXEA Venture Capital & Angel Investment Network
Full-Time

This role is for an Administrative Assistant to support the Entrepreneur Programme. The position involves administrative and programme support tasks such as member onboarding, tracking membership payments, and supporting lead generation activities. It is suitable for fresh graduates or candidates with some experience in related roles.

Selangor
MYR 2600 - 3500

Internship Business Administration

VTOPIAN ORB SDN BHD
Internship

This internship position in Business Administration involves supporting administrative tasks such as filing, data entry, and maintaining client records. The role requires assisting various departments with projects and other tasks under supervision. Candidates should be pursuing relevant academic qualifications and possess organizational and communication skills.

Kuala Lumpur
MYR 1000 - 1500

Internship Human Resources Administrative

Asian Secrets Sdn Bhd
Internship

This internship role at Asian Secrets in Malaysia offers hands-on learning in Human Resources with an allowance up to RM1000. It provides an opportunity to join a fast-track program geared towards future managerial roles.

Kuala Lumpur
MYR 500 - 1000

HR Services Operations (Payroll) Specialist (Japanese Speaking)

Accenture Malaysia
Full-Time

The HR Services Operations (Payroll) Specialist is responsible for managing payroll operations within a regional or global HR shared services model. This role requires fluency in Japanese and English, knowledge of payroll, tax, and labor compliance, and collaboration with local and global teams.

Selangor
Undisclosed

By SuperJobs Career Team · Updated May 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.