Global Business Services Jobs in Malaysia

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Showing 235 jobs matching your filters

Associate Business Support Specialist (Vietnamese Bilingual)

Merck Sharp & Dohme
Full-Time

The Associate Business Support Specialist (Vietnamese Bilingual) supports customers with purchasing and invoice queries within the Source to Settle processes. The role involves handling these queries efficiently while working in a global team environment and utilizing Vietnamese language skills.

Selangor
Undisclosed

Statutory Accounting Advisor

Company
Full-Time

Join Dell Technologies as a Statutory Accounting Advisor to manage financial reporting and audit requirements for various entities. This role involves collaborating with external auditors, preparing financial statements, and supporting cross-functional business initiatives in a dynamic MNC environment.

Penang
Undisclosed

People Services Manager PLC SEA

Sanofi-Aventis
Full-Time

The People Services Manager at Sanofi is responsible for managing the full People Life Cycle process and leading a team of over 10 people. This role ensures compliance with legal and corporate policies while overseeing HR processes such as onboarding, offboarding, job changes, and data management.

Selangor
Undisclosed

Sales Support Intern

Schneider Electric
Internship

The Sales Support Intern at Schneider Electric assists the sales team and supports customers in their digital transformation journeys. The role involves helping with sales operations and contributing to sustainability efforts within a global team.

Selangor
Undisclosed

HR Partner Specialist

Accenture Malaysia
Full-Time

The HR Partner Specialist acts as the main HR contact for employees and practice leaders, focusing on building personalized relationships and supporting career and project experiences. The role includes employee coaching, career discussions, and collaboration with business leaders and HR teams to address various organizational needs.

Kuala Lumpur
Undisclosed

Internship Human Resource Admin Intern (November Intake)

Verdant Solar
Internship

This HR Admin Internship role involves assisting with employee programs and managing employee data. The position offers hands-on experience in HR and involvement in initiatives that support employee growth.

Selangor
MYR 900 - 1000

Procure to Pay (PTP) Analyst (Korean speaking)

Accenture Malaysia
Full-Time

The Procure to Pay (PTP) Analyst (Korean speaking) is responsible for processing and coding invoices in the Accounts Payable System, handling transactions of medium complexity. The role involves ensuring accurate and timely processing of various types of invoices and reconciling month-end reports while responding to vendor inquiries.

Kuala Lumpur
Undisclosed

Internship Human Resources Associate

SOCC Holdings Sdn Bhd
Internship

This internship position is for a Human Resources Associate and involves supporting various HR functions such as recruitment, onboarding, employee record maintenance, and HR administration. The role requires organizational skills, communication abilities, and proficiency in MS Office, with a focus on confidentiality and handling sensitive information.

Kuala Lumpur
MYR 500 - 1000

Human Resource Senior Executive

DobiQueen
Full-Time

The HR Senior Executive supports the HR Manager with various HR operations including recruitment, payroll, training, and policy implementation. The role involves managing employee relations by handling staff grievances and workplace concerns to maintain a respectful work environment.

Selangor
Undisclosed

Office Administrator

Agensi Pekerjaan Trust Recruit Sdn Bhd
Full-Time

The Office Administrator role involves providing general administrative support and managing daily office operations. The position includes tasks related to office maintenance, correspondence, HR support, and organization of meetings and company events. The role requires maintaining a well-organized office environment and assisting with various administrative duties as assigned.

Selangor
MYR 2000 - 3000

Workplace Experience Supervisor (Immediate Hiring)

CBRE
Full-Time

The Workplace Experience Supervisor role in Kuala Lumpur involves overseeing employees who deliver workplace experience services within the soft services scope at client branches. The position requires managing daily team activities, maintaining records, responding to customer requests, and ensuring team objectives are met.

Kuala Lumpur
Undisclosed

Operations Administrative Analyst

Szindore
Full-Time

The Operations Administrative Analyst supports daily operational tracking and data recording across departments. The role involves analyzing productivity data and providing the General Manager with organized, visual reports and trend analyses to assist in decision-making.

Selangor
MYR 2500 - 3000

By SuperJobs Career Team · Updated May 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.