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The Trust & Safety Operations Lead (Indonesian Speaker) is responsible for leading a large team focused on ensuring the safety and integrity of user-generated content. This role plays a critical part in maintaining a secure online environment while managing sensitive content and driving operational excellence.
The Data Software Engineer is responsible for designing and implementing effective data solutions that meet business needs. This role involves collaborating with cross-functional teams to ensure data integrity and accessibility while optimizing data workflows.
The Process Executive - Japanese/Mandarin Speaker is responsible for managing real-time coverage of public transportation disruptions and road incidents. This role requires effective communication in multiple languages and attention to detail in a dynamic work environment.
The Trust & Safety New Associate (Indonesian) is responsible for analyzing and reviewing various types of online content to help maintain internet safety. This role involves investigating reported issues and contributing to process improvements in a dynamic work environment.
The Accounts Payable Specialist (Japanese Speaker) is responsible for managing financial services within a multinational company. This role is integral to the Global Business Service team, focusing on Accounts Payable and enhancing customer service culture.
The MDM Junior Specialist is responsible for maintaining and preparing master data migration for various stakeholders. This role plays a crucial part in ensuring data accuracy and quality, contributing to the overall efficiency of data management processes.
The Record-To-Report Accountant is responsible for ensuring high quality accounting services. This role contributes to process excellence initiatives and team development within Swarovski’s Global Business Services hub.
The Associate Business Support Specialist (Japanese Bilingual) is responsible for supporting Source to Settle (STS) related queries for internal and external customers. This role is part of a global team that ensures timely and efficient processing of employee purchase orders, supplier invoices, and payments in compliance with global standards.
The Trust & Safety Analyst is responsible for analyzing and solving lower-complexity problems primarily related to policy administration. This role involves daily interactions with peers and contributes to a collaborative team environment in Kuala Lumpur.
The Lease Process Expert is responsible for managing lease contracts and ensuring compliance with IFRS16 standards. This role plays a critical part in the financial operations of the organization, collaborating with various stakeholders to enhance processes and reporting.
The Record to Report Ops Analyst (Japanese Speaking) is responsible for overseeing the daily Record to Report (RTR) operations. This role plays a critical part in ensuring accurate financial reporting and compliance while driving continuous improvement initiatives within the team.
The Process Executive - Chinese Speaker is responsible for reviewing content to ensure adherence to policy guidelines and maintaining process quality. This role operates in a dynamic environment, supporting a major technology company while handling sensitive content confidentially.
By SuperJobs Career Team · Updated July 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.