Global Business Services Jobs in Malaysia

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Showing 235 jobs matching your filters

Internship HR & Admin

MyPetani
Internship

This internship role in HR & Admin involves assisting with hiring processes, maintaining employee records, and supporting training activities. It provides practical experience in people management and office organization for those interested in a future career in human resources.

Selangor
MYR 900 - 1200

Customer Success / Data Analyst

Cognizant Malaysia
Full-Time

The Customer Success / Data Analyst role focuses on managing customer success platforms and optimizing data through integration, reporting, and workflow automation. This position supports customer success managers by driving key analytics and ensuring data security and compliance to achieve business objectives.

Kuala Lumpur
Undisclosed

Administrator

petship supplies sdn bhd
Full-Time

The Administrator role involves processing customer orders and managing communication with retailers and suppliers. The position requires maintaining records, coordinating with warehouse and delivery teams, and supporting office operations including basic accounting tasks.

Selangor
MYR 2500

Recruitment & Future Ready Asst Manager

Zurich Services Malaysia Sdn. Bhd.
Full-Time

This role involves supporting recruitment and future ready strategies through manpower planning, recruitment processes, event coordination, and compliance. The position provides operational and administrative support for recruitment activities to facilitate agency growth and alignment with business goals.

Kuala Lumpur
Undisclosed

SPE - BD Direct support (Cantonese Speaker)

Cognizant Malaysia
Full-Time

This role involves leading a team to provide high-quality customer service in Cantonese. It includes managing team performance, supporting representatives, and collaborating with a global team to meet organizational and regulatory standards.

Kuala Lumpur
Undisclosed

HR ADMIN

BIT BY BIT
Internship

This role is for an HR Admin based in Bangsar, with working hours of 10 hours per day and 8 days off per month. The position requires fluency in Chinese and involves various HR and administrative duties, with a salary range of RM 4000 to RM 7000 depending on experience.

Kuala Lumpur
MYR 4000 - 7000

MDM Junior Specialist

Tmf Regional Delivery Centre Sdn. Bhd.
Full-Time

The MDM Junior Specialist is responsible for managing master data related to customers, suppliers, and employees, with a focus on verifying data accuracy and completeness. The role includes processing data requests timely, monitoring data quality, and contributing to process improvements and documentation.

Kuala Lumpur
Undisclosed

Senior Associate, HR & Payroll (MY)

Tmf Regional Delivery Centre Sdn. Bhd.
Full-Time

The Senior Associate, HR & Payroll (MY) is responsible for managing the preparation and maintenance of payroll data accurately and on time. The role involves ensuring compliance with statutory requirements, preparing reports to meet client needs, maintaining client relationships, and assisting in ad hoc projects.

Kuala Lumpur
Undisclosed

Internship Human Resource Intern

Activ8 Lab
Internship

This role is for an HR Intern at BlockOffice, a financial back-office services provider located in Singapore. The position involves supporting daily HR operations including recruitment, onboarding, employee engagement, HR administration, and data management.

Kuala Lumpur
Undisclosed

Internship Admin Intern

DF PETRITION SDN BHD
Internship

This position is an internship for an Admin Intern responsible for supporting administrative and sales-related tasks. The role involves updating documents, managing files, preparing reports, and performing basic office duties under supervision while learning office skills.

Selangor
MYR 1000 - 1300

Internship Admin Associate

Agilistic Technology Sdn Bhd
Internship

The Internship Admin Associate is responsible for daily office operations and administrative support, including managing documents and coordinating with clients and partners from China. The role requires fluency in Mandarin and involves tasks such as arranging meetings, assisting with HR, and supporting management and cross-department collaboration.

Penang
MYR 3000 - 3500

Associate Business Support Specialist (Japanese Bilingual) - Open for Fresh Graduates

Merck Sharp & Dohme
Full-Time

The Associate Business Support Specialist (Japanese Bilingual) supports Source to Settle related queries for internal and external customers within a global team. The role involves managing cases and responding to customers, focusing on processing employee purchase orders, supplier invoices, and payments according to global processes and compliance requirements.

Selangor
Undisclosed

By SuperJobs Career Team · Updated May 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.