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The Order to Cash Collection (Mandarin speaking) is responsible for managing collection activities based on client criteria and the DTP. This role involves effective communication with customers and collaboration with internal teams to resolve receivable issues and ensure accurate invoicing.
The HR Director South Asia & Oceania is responsible for leading HR service delivery across multiple countries in the region. This role combines operational HR responsibilities in Malaysia with regional leadership, ensuring effective HR services and acting as a business partner for key stakeholders.
The Data Management Process & Systems Specialist is responsible for creating and maintaining master data in ERP systems while ensuring data governance. This role involves collaboration with various teams to maintain data accuracy and support process improvements in a dynamic work environment.
The Trust & Safety Associate (Khmer Speaking) is responsible for ensuring internet safety and improving the quality of online content. This role involves analyzing user-generated content and addressing issues to maintain a safe online environment.
The Business Development Manager is responsible for driving business performance and facilitating smooth operations across assigned countries. This role significantly impacts the company's growth by managing key accounts and fostering relationships within various industries.
The AP Payments Team Leader is responsible for managing the Accounts Payable team within the Global Business Services division. This role plays a crucial part in supporting the finance shared services function and enhancing operational effectiveness.
The Global Meeting Compliance and Disclosure Senior Specialist is responsible for ensuring compliance with EFPIA and local transparency reporting guidelines. This role collaborates with various stakeholders and international teams to optimize the quality and delivery of compliance outputs within the Business Services Centers.
The Service Operations Executive is responsible for monitoring operator consoles and responding to system incidents, requests, and faults. This role plays a critical part in ensuring the smooth operation of technology services and maintaining high-quality documentation of IT operations procedures.
The Order to Cash Analyst (Korean speaking) is responsible for managing collections of outstanding accounts receivable from the existing client base. This role plays a crucial part in maintaining professional customer relations and ensuring timely payments.
The Junior Talent Acquisition Specialist is responsible for attracting suitable candidates through effective recruitment strategies. This role involves collaboration with various teams to enhance the hiring process and improve the candidate experience.
The Buying Team Leader is responsible for planning and procuring materials to meet manufacturing needs for assigned projects and customers. This role plays a critical part in ensuring material availability and optimal inventory levels to support production and supply chain activities.
The Trust & Safety Associate - Burmese Speaker is responsible for ensuring a safe online environment by analyzing and reviewing user-generated content. This role plays a critical part in maintaining the integrity of digital platforms and requires resilience in handling sensitive material.
By SuperJobs Career Team · Updated July 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.