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The Trust & Safety New Associate (Indonesian) is responsible for ensuring the quality and safety of online content. This role involves analyzing and reviewing user-generated content while advocating for the user community in a fast-paced environment.
The Senior Omnichannel Fraud, Chargeback & Payment Analyst is responsible for leading initiatives to enhance authorization rates and minimize costs. This role plays a crucial part in mitigating fraud risks while collaborating with various stakeholders to optimize payment processes and improve overall business performance.
The Analyst, HR Services is responsible for managing payroll operations within the China Payroll team at Air Liquide. This role plays a critical part in ensuring accurate payroll processing and compliance across the APAC region.
The Compensation & Benefits Analyst is responsible for supporting the Global Total Rewards function by providing analyses and recommendations related to compensation and benefits. This role plays a critical part in ensuring market competitiveness and enhancing global compensation and benefits programs.
The Trust and Safety Associate - Japanese speaker is responsible for maintaining internet safety by reviewing and moderating online content. This role involves analyzing various types of content and ensuring compliance with client guidelines to enhance user safety.
The Sourcing Lead – Retail Assets is responsible for managing supplier selection and supporting business partners in defining critical success factors. This role plays a crucial part in enhancing business efficiency through effective supplier management and sourcing strategies.
The POI Editor - Cantonese/Mandarin Speaker is responsible for editing and updating Points of Interest (POIs) with a strong focus on accuracy and quality. This role requires proficiency in Mandarin and Cantonese and involves working independently in a remote setting while ensuring high standards of output.
The Commodity Management Specialist is responsible for managing strategic and high-value commodities. This role involves developing procurement strategies, negotiating with suppliers, and providing performance reporting to senior management.
The Internal Auditor is responsible for conducting comprehensive audits to ensure effective risk management and internal controls. This role collaborates closely with management to provide insights that drive business improvements and strategic decisions.
The Procure To Pay Analyst (Mandarin Speaking) is responsible for supervising the daily operations of the procure-to-pay process. This role plays a crucial part in managing operational performance to meet targets and service level agreements with clients while fostering team development and continuous improvement initiatives.
The Undergraduate Intern, Logistic is responsible for evaluating business data to produce meaningful insights and metrics. This role involves collaboration with global professionals to support reporting and contribute to process improvement initiatives while gaining exposure to automation technologies in logistics.
The Specialist, Meeting Compliance & Disclosure is responsible for supporting the global meeting and congress process. This role ensures compliance audits align with company policies related to meetings and congresses, operating within a dynamic and collaborative environment.
By SuperJobs Career Team · Updated July 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.