Global Business Services Jobs in Malaysia

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Showing 158 jobs matching your filters (Page 4 of 14)

Trust & Safety New Associate (Indonesian)

Company
Full-Time

The Trust & Safety New Associate (Indonesian) is responsible for ensuring the quality and safety of online content. This role involves analyzing and reviewing user-generated content while advocating for the user community in a fast-paced environment.

Kuala Lumpur
Undisclosed

Senior Omnichannel Fraud, Chargeback & Payment Analyst

Swarovski Global Business
Full-Time

The Senior Omnichannel Fraud, Chargeback & Payment Analyst is responsible for leading initiatives to enhance authorization rates and minimize costs. This role plays a crucial part in mitigating fraud risks while collaborating with various stakeholders to optimize payment processes and improve overall business performance.

Kuala Lumpur
Undisclosed

Analyst, HR Services

Air Liquide
Full-Time

The Analyst, HR Services is responsible for managing payroll operations within the China Payroll team at Air Liquide. This role plays a critical part in ensuring accurate payroll processing and compliance across the APAC region.

Kuala Lumpur
Undisclosed

Compensation & Benefits Analyst

Allnex Asia Gbs Sdn. Bhd.
Full-Time

The Compensation & Benefits Analyst is responsible for supporting the Global Total Rewards function by providing analyses and recommendations related to compensation and benefits. This role plays a critical part in ensuring market competitiveness and enhancing global compensation and benefits programs.

Selangor
Undisclosed

Trust and Safety Associate - Japanese speaker

Accenture Malaysia
Full-Time

The Trust and Safety Associate - Japanese speaker is responsible for maintaining internet safety by reviewing and moderating online content. This role involves analyzing various types of content and ensuring compliance with client guidelines to enhance user safety.

Kuala Lumpur
Undisclosed

Sourcing Lead – Retail Assets

Bp Business Service Centre Asia Sdn. Bhd.
Full-Time

The Sourcing Lead – Retail Assets is responsible for managing supplier selection and supporting business partners in defining critical success factors. This role plays a crucial part in enhancing business efficiency through effective supplier management and sourcing strategies.

Kuala Lumpur
Undisclosed

POI Editor - Cantonese/ Mandarin Speaker

Cognizant Malaysia
Full-Time

The POI Editor - Cantonese/Mandarin Speaker is responsible for editing and updating Points of Interest (POIs) with a strong focus on accuracy and quality. This role requires proficiency in Mandarin and Cantonese and involves working independently in a remote setting while ensuring high standards of output.

Kuala Lumpur
Undisclosed

08 - Commodity Management Specialist

Celestica Gbs Malaysia Sdn. Bhd.
Full-Time

The Commodity Management Specialist is responsible for managing strategic and high-value commodities. This role involves developing procurement strategies, negotiating with suppliers, and providing performance reporting to senior management.

Kuala Lumpur
Undisclosed

Internal Auditor

Allnex Asia Gbs Sdn. Bhd.
Full-Time

The Internal Auditor is responsible for conducting comprehensive audits to ensure effective risk management and internal controls. This role collaborates closely with management to provide insights that drive business improvements and strategic decisions.

Selangor
Undisclosed

Procure To Pay Analyst (Mandarin Speaking)

Accenture Malaysia
Full-Time

The Procure To Pay Analyst (Mandarin Speaking) is responsible for supervising the daily operations of the procure-to-pay process. This role plays a crucial part in managing operational performance to meet targets and service level agreements with clients while fostering team development and continuous improvement initiatives.

Selangor
Undisclosed

Undergraduate Intern, Logistic

Dell Global Business Center Sdn. Bhd.
Internship

The Undergraduate Intern, Logistic is responsible for evaluating business data to produce meaningful insights and metrics. This role involves collaboration with global professionals to support reporting and contribute to process improvement initiatives while gaining exposure to automation technologies in logistics.

Penang
Undisclosed

Specialist, Meeting Compliance & Disclosure

Merck Sharp & Dohme
Full-Time

The Specialist, Meeting Compliance & Disclosure is responsible for supporting the global meeting and congress process. This role ensures compliance audits align with company policies related to meetings and congresses, operating within a dynamic and collaborative environment.

Kuala Lumpur
Undisclosed

By SuperJobs Career Team · Updated July 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.