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This role involves providing customer support primarily to Japanese-speaking customers of a major vacation rental platform via phone and chat/email. The position requires polite, accurate, and timely communication to ensure customer satisfaction, with internal communication conducted in English and a work schedule covering weekdays and weekends in shifts between 0700 and 2000.
The Senior Associate in HR Payroll Support is responsible for managing client employee payroll setups and processing within the HR3 payroll system. This role involves handling payroll calculations, lodgement tasks, and coordinating with clients while maintaining accurate data and supporting system improvements.
The Administrative Assistant role involves providing administrative and personal support to the Director and/or Manager, managing office operations, coordinating meetings, and handling schedules. The position requires assisting with both business and personal matters to ensure efficient workflow and time management.
The Process Executive - Chinese Speaker position is based in Kuala Lumpur, Malaysia, and involves reviewing content such as videos, images, and text for a technology company. The role requires ensuring adherence to policies, meeting key performance indicators, maintaining process quality, and supporting process improvements while handling sensitive content confidentially.
This internship role involves assisting key clients in using the Troopers App more effectively. The intern will have opportunities to build relationships, solve problems, and learn about business operations while collaborating with various teams.
This role is for a Customer Service Executive fluent in Mandarin and English, responsible for managing order-related activities and supporting customer satisfaction. The position involves collaboration with various departments and cross-training to ensure effective order processing in a fast-paced, global company.
The HR Director role at Wilhelmsen in Kuala Lumpur involves leading HR service delivery across multiple countries in South Asia and Oceania. This position includes operational HR responsibilities in Malaysia and leadership of local HR teams in the region, reporting to the Vice President HR, Global Business Services.
The Account Payable Team Leader position at Wilhelmsen involves managing the Accounts Payable team within the Global Business Services division. The role focuses on supporting the finance shared services function by leading process transitions, ensuring accurate financial data, and maintaining adherence to deadlines and guidelines.
This internship position is for an HR & Administrative Officer. The role involves gaining practical experience in recruitment, supporting e-commerce projects, and working in a stable environment with opportunities for growth.
The Business Support Specialist at Ensign is responsible for supporting focus accounts by managing service requests and maintaining relationships with clients' procurement and PMO teams. The role includes sales support, trend analysis, and management reporting to support efficient operations and customer satisfaction. It requires experience in business support or related fields and proficiency in relevant tools and communication skills.
This internship position is in the Human Resources department, focusing on gaining practical experience and supporting HR-related activities. The role involves assisting with various HR functions under supervision and developing relevant professional skills.
The Sales Operation Support - Mandarin Speaking role involves managing key customer accounts and supporting the full supply chain process. This position requires coordination with various teams to handle demand forecasting, revenue management, and ensure smooth order delivery.
By SuperJobs Career Team · Updated May 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.